What are the responsibilities and job description for the eCommerce Operations Analyst position at Margo Garden Products?
E. Commerce Operations Analyst
For over 30 years Margo Garden Products has provided top quality landscape design and maintenance supplies to some of the biggest names in lawn and home retail, with a reach that extends nationwide, to the Virgin Islands and Puerto Rico. Our success in providing only the most superior products and outstanding customer service at competitive prices is evident in our years of experience and steady growth as a business.
Vendor order management: Organize, fulfill, print, and invoice orders daily for vendors
Lowes.com, Amazon.com, and Wal-Mart.com using multiple computer systems. Deliver orders to fulfillment team. Report to management issues to order flow systems. Assist with other vendor orders as needed. Responsible for always meeting vendor deadlines.
Logistics: Analyze orders and choose most effective shipping method. Create shipping labels and BOLs. Create and analyze shipping reports. Work with management to make customer service decisions.
Inbound sales: Monitor and answer all inbound customer service emails. Monitor online visitors to company website. Utilize computer system to answer customer service requests and drive sales. Assist with inbound sales and customer service calls. Answer customer service requests and direct appropriate method to complete purchase.
Retail cost analysis: Learn all company vendor items and SKUs. Create retail cost report to compare online vendors. Analyze results and report to management. Knowledge of automatic programs is a plus.
Vendor catalogue: Create product catalogues. Work with management to upload and update item content to vendor systems.
Various projects: Complete various projects as assigned by management.
Company workflow: Organize and track company email. Utilize instant messaging system for share of information. Follow workflow of information.
Preferred skills: Proficient in Office 365 (Outlook, Excel, Word, & PowerPoint), proficient with Adobe Acrobat, knowledge of accounting system Netsuite Oracle, Customer Service, Problem Solving, Flexibility and Entrepreneurship. Photoshop is a plus. Create product catalogues. Work with management to upload and update item
content to vendor systems.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Location:
- Jacksonville, FL 32218 (Preferred)
Ability to Commute:
- Jacksonville, FL 32218 (Preferred)
Work Location: In person
Salary : $40,000