SERVICE ADVISOR

SUMMARY

Open and close internal repair orders as needed, direct shop technicians in used car shop.

ESSENTIAL DUTIES

• Process internal repair orders daily.
• Must follow all company safety policies and procedures and serve as service safety team representative.
• Maintain a 72-hour average turnaround time.
• Handle repair orders and Hard copies.
• Make sure appropriate service mangers and office managers get copy, accounting gets copy and Copies are scanned.
• Perform any other special duties as requested by service & parts director.
• Issue Purchase Orders to vendors for supplies and sublet labor expense for repairs and enter the item on service repair order for Accounts Payable.
• Gets proper authorization before any additional repairs are performed.
• Maintains quality repair process standards for vehicles.
• Notify service & parts director. of additional repairs and estimated completion time.
• Update through all stages till Close ticket using the dealerships Recon Advisor and DMS system.

ADDITIONAL DUTIES: May be added or removed as required.

• Writes and closes all POs.
• Writes and closes all UCIs.
• Writes and closes all PDIs (Just changed to her)
• Manages the loaner fleet.
• Posts and closes all service contracts.
• Schedules and handles all We Owes
• Assists in answering phones.
• Scans and uploads all ROs.
• Manages all Valets for Genesis

CERTIFICATES, LICENSES, REGISTRATIONS

• Must obtain and maintain any certificates, licenses, and registrations as required by Dealership.
• Must maintain a valid Driver's License that meets dealership insurability requirements.

PHYSICAL DEMANDS

• Ability to be on foot for up to four hours at a time with no restrictions.
• Ability to stand/sit with no restrictions.
• Ability to enter/exit and operate a motor vehicle with no restrictions.
• Ability to lift to 40 pounds at one time with no restrictions.
• Other duties may be added as required.