What are the responsibilities and job description for the SERVICE ADVISOR position at RON MARHOFER AUTOMALL GROUP?
Job Details
Job Location: Marhofer Chevrolet - Stow, OH
Salary Range: $36,000.00 - $150,000.00 Base Commission/year
Description
SUMMARY
Open and close internal repair orders as needed, direct shop technicians in used car shop.
ESSENTIAL DUTIES
- Process internal repair orders daily.
- Must follow all company safety policies and procedures and serve as service safety team representative.
- Maintain a 72-hour average turnaround time.
- Handle repair orders and Hard copies.
- Make sure appropriate service mangers and office managers get copy, accounting gets copy and Copies are scanned.
- Perform any other special duties as requested by service & parts director.
- Issue Purchase Orders to vendors for supplies and sublet labor expense for repairs and enter the item on service repair order for Accounts Payable.
- Gets proper authorization before any additional repairs are performed.
- Maintains quality repair process standards for vehicles.
- Notify service & parts director. of additional repairs and estimated completion time.
- Update through all stages till Close ticket using the dealership’s Recon Advisor and DMS system.
ADDITIONAL DUTIES: May be added or removed as required.
- Writes and closes all PO’s.
- Writes and closes all UCI’s.
- Writes and closes all PDI’s (Just changed to her)
- Manages the loaner fleet.
- Posts and closes all service contracts.
- Schedules and handles all We Owes
- Assists in answering phones.
- Scans and uploads all RO’s.
- Manages all Valet’s for Genesis
CERTIFICATES, LICENSES, REGISTRATIONS
- Must obtain and maintain any certificates, licenses, and registrations as required by Dealership.
- Must maintain a valid Driver's License that meets dealership insurability requirements.
PHYSICAL DEMANDS
- Ability to be on foot for up to four hours at a time with no restrictions.
- Ability to stand/sit with no restrictions.
- Ability to enter/exit and operate a motor vehicle with no restrictions.
- Ability to lift to 40 pounds at one time with no restrictions.
- Other duties may be added as required.
Qualifications
Salary : $36,000 - $150,000
