Patient Services Representative - GI Associates

Maria Parham Health

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. With 205 licensed beds, Maria Parham Health is equipped for every health care need one can encounter. We are fully licensed by Joint Commission, the College of American Pathologists, and Rated Highest In-Patient Safety from Leapfrog.

Where We Are:

Henderson offers a great outdoors, including the region’s largest lake, providing endless hours of fun boating, fishing, water skiing, and camping. Throw in great golfing, hunting and two fantastic recreational organizations and you may find yourself having a hard time deciding what to do next!

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off, PTO cash out, and PTO donation programs
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Loan Repayment and Tuition Reimbursement/Assistance for qualified applicants
• Robust employee recognition and awards programs
• And much more…

Position Summary:

The Receptionist performs and provides clerical support services.

Operates multiple-call switchboard console and routes calls to the appropriate person or location. Greets vendors, customers, job applicants, and other visitors, and assures that they are escorted to the proper office.

Reports to: Practice Manager

Responsibilities of the Position

Prepares statistical reports and performs clerical functions such as preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing documents and correspondence, photocopying, scanning, and faxing.

Greets visitors and communicates with patients and providers.

Places, answers, and directs phone calls and distributes messages.

Organizes, coordinates, and schedules meetings and appointments.

Keeps office area neat and tidy and monitors and orders office supplies.

Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.

Coordinates workflow and complies records of office activities.

Controls basic accounting functions such as checking invoices, making deposits, and managing petty cash.

Preparing and posting memos in final form.

Maintaining files and attendance records of classes and in-services for all staff and maintaining logs and files of statistical data.

Must have good personal skills and telephone etiquette as well as basic computer skills including Microsoft Word and Excel, the ability to type, perform tabulations compile reports meet deadlines and complete varying assignments.

Maintains a professional and courteous attitude as well as showing initiative to take on new tasks.

Other duties as assigned.

Minimum Education

High school diploma or equivalent is required.

Associate’s degree is preferred.

Required Skills

Critical thinking skills, decisive judgment, and the ability to work with minimal supervision.

Compliance, HIPAA and Security

Employees acknowledge that compliance with CarePoint’s HIPAA, Security and Compliance Plan policies and procedures as well as all other CarePoint policies and procedures is a condition of employment, and that any violation will result in sanctions up to and including termination based on the type and severity of the violation. Access to and use of Protected Health Information – security clearance which allows employees to review, investigate, and respond to questions from payors.

Minimum Work Experience

1 year of prior secretarial experience is preferred.

Prior hospital/ healthcare experience preferred is preferred.

EEOC Statement

Maria Parham Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.