What are the responsibilities and job description for the Front of House Staff position at Marian's?
About the Role
We are looking for experienced and outgoing people to join the FOH team at Marian's. The open positions will encompass serving, greeting guests and clearing tables in a fast-paced, upscale and fun environment. We support a positive culture of promoting from within and are seeking the right candidates who also share our values. Previous restaurant experience in an upscale, fast paced or fine-dining restaurant required.
Responsibilities
- Greet guests, take orders, provide food & beverage service, and monitor each guests’ dining experience
- Effectively utilize the Toast POS system to take and adjust orders, pace food and process payments
- Interact with the dining room guests, fellow employees, and supervisors in a professional manner
- Present menus, answer questions and make suggestions for all food and beverage items
- Provide guests with information regarding our story and brand
- Record and report any guest allergy or dietary restriction to the kitchen staff
- Communicate respectfully and clearly with service team and management
- Assist teammates to anticipate all other FOH needs
- Engage management for any guest issue or complaint
- Properly set-up the floor and abide by company opening/closing procedures
- Maintain and clean all stations in venue and guests view. Everything should look intentional
- Complete all end-of-shift financial procedures in accordance with company guidelines
- Additional service and/or operational tasks as determined by lead/management
Skills & Requirements
- Minimum 2 year of restaurant serving experience in a fast-paced, upscale dining environment
- Excellent communication and hospitality skills
- Desire and dedication to learn and offer a personalized service
- Warm personality and a natural ability to interact with people and create an upbeat, fun atmosphere
- Must be professional, enthusiastic and receptive to performance feedback
- Experience with Resy and Toast preferred
- Bartending and Kitchen experience is a plus but not required
Salary : $11 - $13
