Business Systems Analyst- Record Management System (RMS)

Posting Date

03/26/25

Application Deadline

04/01/25

Pay Range

Job Description Summary

Min - 1st Quartile - Mid - Max

$57,000.00, $69,000.00, $81,000.00, $105,000.00

Job Type

Unclassified

Department

Sheriff

About The Position

The Business Systems Analyst is responsible for the identification, development, and recommendation of business processes, system changes and improvements. This position works closely with functional business areas to understand and evaluate business needs and processes and to analyze the impact of system changes and also performs key Records Management System (RMS) administration duties. The Analyst partners with software developers, systems engineers, vendors and end users to develop and implement IT solutions to address business needs.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education

• Bachelor’s degree in Computer Science or related field.
  
  

Experience

• One (1) year of experience identifying, developing, and recommending business processes or application improvements.
  
  

OR

Combined Education And Experience Qualifications

• Other combinations of education or experience may substitute for the minimum qualifications on a year for year basis.
  
  

Other Requirements

• In order to be considered for employment with the Maricopa County Sheriff’s Office, successful candidates must not have a revoked or suspended driver’s license.
• Training that may be provided on-the-job: FEMA NIMS – IS100 and 700; Safety; Payroll; PREA.
• Prior to hiring, the Sheriff's Office requires that all candidates pass a background review.
  
  

Our Preferred Candidate Has

• Five (5) years of experience in Business System Analysis.
• Five (5) years of experience in Records Management System (RMS) Administration, Case Management Systems, or similar enterprise-level applications.
• Experience in data analysis and reporting to support business decision-making.
• Experience in facilitating workshops, meetings, and presentations to gather requirements and drive discussions between technical and non-technical teams.
• Experience with business analysis tools like Microsoft TFS (Team Foundation Server) to track work items, manage backlogs, and facilitate sprint planning, and using TFS for version control and release management.
• Experience with SQL and data reporting tools.
• Business Analysis certifications (CBAP, CCBA).
  
  

Why work for Maricopa County Sheriff’s office?

• Growth and stability since 1871
• Choice of three medical plans – starting as low as $70/month
• Vision insurance
• Dental Insurance
• Pet Insurance
• Life Insurance
• Paid Holidays – 10/year 1 personal day
• Three weeks of vacation PTO accrual your first year (rollover!)
• Two weeks of Sick time PTO accrual your first year (rollover!)
• Pension: Enrollment in Arizona State Retirement System
• Paid Parental leaves (birth/adoption)
• 10% discount at KinderCare facilities in the Valley and upcoming MCKids Club to serve County employees and their families exclusively
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
• Professional Development Assistance
• Tuition reimbursement
• Access to free County gyms
• Employee Discounts
  
  

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Gathers and documents business requirements.
• Designs clear process flows, user stories, and functional requirements.
• Collaborates with key stakeholders to understand and document business requirements, translate them into functional and technical specifications, workflows, and system needs.
• Learns and comprehends business practices and processes to improve business related problem-solving abilities.
• Partners with software developers and system engineers to create business applications and IT enhancements that improve, simplify, and streamline business processing functions directly related to Business Applications.
• Performs software testing, quality assurance, and coordinates user acceptance testing.
• Participates in the entire life cycle of implementation and ongoing enhancement of the public safety applications.
• Designs and develops reports using third party report writing tools.
• Develops complex workflows, automations, and dashboards.
• Creates and maintains application-related documentation and user manuals.
• Works with the MCSO Training Division to assist with the development of training materials for systems as required.
• Provides assistance to end-users to resolve application and workflow related issues.
• Works closely with IT staff to resolve questions and issues related to business rules and application functionality.
• Maintains proficiency in setting up and maintaining change, release, problem and incident management.
• Verifies data accuracy throughout the project lifecycle.
• Configures the RMS system to handle new document templates, metadata fields, and workflows associated with these forms.
• Ensures that communication with users, associates, and superiors is complete, timely, and accurate.
• Serves as a change agent and advocate of new processes and tools.
• Conducts post-project reviews to identify areas of continual improvement.
• Collects and reports data as required for departmental statistics.
• Assists management in evaluating technology issues, policies, and procedures.
• Maintains presence at work site to perform tasks as scheduled and/or assigned by supervisor.
  
  

Working Conditions

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

Work occurs primarily indoors. Tasks require long periods of sitting while completing computer activities. Position requires accuracy, working in close proximity with others, and ethical conduct.

Work environment

• Indoors
• Rarely outdoors, in temperatures above 90 degrees
• Conditions may rarely include confined area, stairs or ladders, unprotected heights, high noise level, dim lighting, bright lighting
  
  

Physical environment

• Sitting, standing, walking
• Driving a vehicle
• Speaking, hearing, seeing, reading
• Bending/kneeling
• Twisting, climbing, crouching
• Lifting floor to waist twenty-five (25) pounds
• Lifting waist to shoulder twenty-five (25) pounds
• Lifting shoulder to overhead ten (10) pounds
• Carrying a weight of ten (10) pounds for a distance of 100 feet
• Pushing/pulling a weight of one-hundred (100) pounds for a distance of 100 feet with assistance
  
  

Social environment

• Time pressures
• High volume of work
• Handling multiple or complicated tasks
• Accuracy
• Decision making
• Concentration/vigilance
• Teamwork
• Conditions frequently include interruptions, unscheduled tasks, frequently changing tasks, working in close physical proximity with others, overtime/rotating shifts
• Conditions may rarely include emergencies, isolation, public contact
  
  

Knowledge, Skills, And Abilities

Knowledge of

• Business analysis and project management principles, practices and procedures.
• Quality assurance and user acceptance principles, practices and procedures.
• Systems development life cycle and infrastructure life cycle management.
  
  

Skill in

• Communicating effectively in oral and written format with all levels of customers, including business stakeholders and technical staff.
• Gathering, analyzing and documenting business needs and requirements to align technology with business strategy.
• Collecting and analyzing complex data.
• Configuring and administering Records Management System (RMS)
  
  

Ability to

• Comprehend oral and written communications and follow instructions accurately.
• Learn quickly and apply knowledge in a rapidly changing IT environment.
• Coordinate and prioritize work activities and work independently.
• Establish and maintain effective working relationships.
  
  

Selection Procedure

The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on relevant experience, internal equity, and budgetary allowances.

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

Selection Procedure

• Only the most qualified candidates will be considered
• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
  
  

Maricopa County is an equal opportunity employer.

Apply Now!