IT Services Technician Senior

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

The IT Services Technician Senior delivers exceptional customer service through reliable communication, accurate issue assessment, and effective resolutions that support county business processes. This role provides proactive, end-user-focused technical support for workstations, laptops, printers, virtual desktops, and other peripheral devices while acting as a subject matter expert in end-user computing. Responsibilities include comprehensive support for component systems and technologies, including but not limited to Windows and Mac operating systems, mobile device management (MDM), software deployment, and troubleshooting network connectivity issues. The IT Services Technician Senior will also lead initiatives to improve service delivery, develop technical documentation, and mentor junior technicians.

About Us

Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County's Enterprise Technology & Innovation!

We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance, with hybrid and alternative work schedule options

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including healthcare premium discounts

• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1

• Learn more at Work With Us | Maricopa County, AZ

We Require

• High school diploma or GED

• Five years of related experience to include performing a combination of installing, loading, configuring microcomputer hardware and software, detecting/resolving computer and printer problems

• An equivalent combination of post-secondary education in an IT-related field may substitute for the experience requirement on a year-for-year basis

We Also Value

• Associate's degree in Computer Science or a related field

• Experience with Microsoft 365 (deployment, administration, and end-user applications)

• Experience with Microsoft Office and other MS productivity applications

• One or more of the following certifications:

  • Microsoft Certified Professional

  • Microsoft SCCM Administration

  • CompTIA A

  • CompTIA Server

  • ITIL Foundations

• Group Policy Administration proficiency

• Active Directory Administration proficiency

Job Contributions

• Performs advanced diagnostics, repair, installation, and configuration of desktop computing environments, including hardware components, operating systems, and peripheral devices

• Manages service ticket queues, ensuring timely resolution of hardware, software, and network-related issues while adhering to best practices and organizational standards

• Implements system optimizations, firmware updates, and security configurations to maintain system integrity and performance

• Manages the end-to-end lifecycle of mobile devices, including the provisioning, configuration, and enforcement of security policies to ensure device integrity and compliance with enterprise security standards

• Implements advanced Mobile Device Management (MDM) solutions to configure device profiles, deploy applications, enforce encryption, and apply remote management protocols

• Continuously monitors device performance and security, leveraging real-time analytics and automated alerts to proactively identify vulnerabilities, mitigate risks, and optimize user productivity while safeguarding sensitive corporate data

• Administers and maintains comprehensive inventories for both Virtual Desktop Infrastructure (VDI) environments and physical desktop and laptop hardware, including peripherals

• Utilizes advanced asset management systems to track and document the procurement, configuration, deployment, and lifecycle of all devices and associated software

• Ensures alignment with organizational standards for hardware and software versions, enforces compliance with licensing agreements, and conducts periodic audits to identify discrepancies, optimize resource allocation, and support strategic IT planning and forecasting

• Installs, configures, and maintains software applications across both Virtual Desktop Infrastructure (VDI) and physical desktop environments, ensuring seamless integration, optimal performance, and compliance with organizational security protocols

• Manages the deployment and lifecycle of applications, applying advanced configuration management practices, automating updates, and performing thorough testing to guarantee compatibility across diverse hardware platforms and virtualized environments

• Additionally, ensures system performance metrics are met and enforces security policies to safeguard against vulnerabilities

Working Conditions

• This position requires the employee in office/field or customer facing for all hours worked

• Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree

• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!