Hopalong Volunteer Engagement Coordinator

Hopalong Animal Rescue has merged and become a program of Marin Humane. Hopalong has been the largest, all-foster animal rescue organization in the Bay Area, and has rescued over 41,000 animals to date during its 29 year history.

Marin Humane is an equal opportunity, non-profit employer. Our mission is to transform lives through exceptional animal care, humane education, and advocacy.  Every day, we inspire compassion and positive relationships between animals and people. Our Core Values are Dedication to Animals, Collaborative Spirit, Courage with Compassion, Pursuit of Learning, and Celebrating Differences.

One of our core values is Celebrating Differences, and we see diversity, equity, inclusion, and belonging (DEIB) as an essential component. We foster a culture of inclusion and belonging for our staff, volunteers, and the communities we serve. We’re at our strongest when everyone is valued and empowered so we’re committed to advancing DEIB throughout our organization.

POSITION SUMMARY:  The Volunteer Engagement Coordinator works closely with Hopalong’s cat and dog program managers. The main objective of this position is to continuously build, grow and manage a solid volunteer base to support the Hopalong program. The position will assist in coordinating all aspects of Hopalong’s volunteer program recruitment, including implementation and administration of Volgistics.  This position not only recruits a team of skilled volunteers, but will manage their daily/weekly tasks and implement a seamless adherence to quality and support.

The Volunteer Engagement Program Coordinator must be sensitive to the nuances of understanding and supervising volunteers as well as have the ability to balance the desire of volunteers and prospective volunteers with the needs of the Hopalong Volunteer program.  They are accountable for accomplishing department goals, working collaboratively with internal and external stakeholders and supporting the mission, goals and philosophy of Marin Humane.

ACCOUNTABILITY:   Volunteer Engagement Manager

HOURS/CLASSIFICATION:  20hrs/wk – Non-exempt

SALARY:  G10 - $26.98/hr to $29.96/hr .50 Spanish-speaking differential

JOB LOCATION: 945 22^nd Avenue, Oakland, CA 94606

Benefits: See below

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

COORDINATE HOPALONG VOLUNTEER PROGRAM

• ·       Supervise and coordinate volunteers with daily and weekly tasks to include animal care, animal transport, office duties and data entry, mobile adoptions, foster and adoption screenings, events, marketing outreach, and fundraising support
• ·       Update and revise volunteer job descriptions, handbook, and training materials
• ·       Hold regular volunteer orientations
• Update and prepare all orientation materials, including the Power Point presentation, handouts and follow-up correspondence
• ·    Develop and maintain volunteer communications
• ·    Evaluate volunteer performance
• ·     Maintain and update Hoplalong Volunteer Program SOPs
• ·     Work with Marin Humane’s Volunteer Engagement Manager to recognize Volunteer accomplishments
• Coordinate corporate group volunteer inquiries, schedule activity days, assist in supervising and appreciating volunteers on day of event
• Recruit, screen and train new volunteers
• Serve as the Hopalong Program first point of contact for prospective volunteers, and as a Marin Humane volunteer ambassador
• Respond to inquiries from the public received via website, e-mail, phone and walk-ins
• Track volunteers’ progress through our system, ensuring a positive experience as they train to become an active ; managing applications, follow-up information, filing, updating records in Volgistics
• ·       Work with the Development department, determining areas needing volunteer support for annual fund-raising events, specifically the Hopalong Furrball, holiday, community and Marin Humane events as needed  Recruit, schedule, train and assist with supervising volunteers for these events as needed

IMPLEMENTATION AND ADMINSTRATION OF VOLGISTICS

• Provide Volgistics training to all volunteers
• Track volunteer hours; generate reports as required and requested
• ·    Continue to explore, recommend and implement aspects of Volgistics which enhance Hopalong’s use of the program
• Provide Volgistics support to all volunteers
• Maintain all volunteer information in Volgistics
• Write SOPs regarding all aspects of utilization and administration of Volgistics

CUSTOMER SERVICE

• ·       Understand, support, and accurately communicate policies and philosophies to the public in a positive and effective manner
• ·       Demonstrate excellence in customer service by providing courteous, prompt and responsive service
• ·       Value diversity, teamwork and creativity to positively contribute to Marin Humane’s mission and values

SAFETY, SECURITY & CONFIDENTIALITY

• Demonstrate a commitment to a high standard of safety and compliance with safety laws and Marin Humane’s safety policies
• ·       Report safety violations and potential violations to supervisory or management personnel
• ·     Maintain assigned files and records in compliance with records retention policies and procedures
• Handle sensitive, private, and personal information in a confidential manner

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to stand and walk throughout the work day;
• The employee is frequently required to bend and kneel and occasionally crouch or crawl
• The employee is regularly required to sit;
• This position involves a regular amount of repetitive motion of hands and wrist, use of hands requiring dexterity; reach with hands and arms;
• The employee will occasionally lift and /or move up to 25 pounds; regularly lift and/or move up to 20 pounds, above and below shoulder height;
• This position requires frequent talking and hearing in ordinary conversation;
• The employee is occasionally required to pull and/or push items weighing up to 20 pounds and occasionally pull and/or push items weighing up to 25 pounds;
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to focus.  Color vision is also occasionally required.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• ·       While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles (including animal dander) and toxic or caustic chemicals;
• ·       The noise level in the work environment is frequently loud;
• ·       The employee is occasionally exposed to dangerous and/or aggressive animals;
• ·       This position carries a minimal risk of exposure to animal related disease, including but not limited to rabies, ring worm, flea bites, and contact dermatitis;
• ·     Strong odors.
•      Wet and humid conditions

BENEFITS

FULL-TIME EMPLOYEES (AT LEAST 30 HOURS/WEEK):

• Medical/Vision Plan - Kaiser HMO
• Dental Plan - includes orthodontia for dependent children
• Domestic Partner Coverage (Medical and Dental plans)
• Life Insurance
• Long Term Disability Insurance

ALL REGULAR EMPLOYEES (AT LEAST 20 HOURS/WEEK):

• Section 125 Cafeteria Plan
• Employee Assistance Program
• 403(b) Retirement Plan
• Paid Holidays
• Paid Vacation
• Sabbatical Leave

ALL EMPLOYEES (INCLUDING PART-TIME AND TEMPORARY):

• Paid Sick Leave

Salary : $10 - $27