What are the responsibilities and job description for the Conference Service Manager position at MARINA INN AT GRANDE DUNES?
EXCEPTIONAL FULL SERVICE HOTEL SEEKS AN EXPERIENCED CONFERENCE SERVICE MANAGER
The Marina Inn at Grande Dunes, Myrtle Beach, SC is a luxurious, 200 rooms full service boutique hotel with 15,000 sf of event space is seeking an experienced and energetic individual with an entrepreneurial spirit and a proven track record of hotel catering sales & conference services experience. The ideal candidate will exemplify and promote the exceptional standards set forth by our team at our unique, independent resort.
Position:
Conference Service Manager
Job Description
The Conference Services Manager’s primary responsibility will be active planning, execution and up selling of primarily corporate, association and local catering groups to maximize banquet food and beverage, meeting room, audio visual revenue opportunity. This will involve being the primary, onsite contact for the meeting planner to effectively execute the details of the group sales contract, up sell each opportunity to maximize revenue and offer enhancements to create outstanding events while providing excellent service. This role will also involve the sales & service of assigned market segment.
Duties and Responsibilities
- Serves as the assigned conference services manager for meetings/events as booked by the group sales team that involve serving as the meeting planner’s primary contact up to and during event; execution of details outlined in the group sales contract via generation of BEO’s; up selling additional catering revenue; creatively problem solve any updates and revisions to program.
- Plan and execute pre-convention meeting with group planner and appropriate members of the resort team as required.
- Plan and execute client tastings/sales presentations as needed to secure business.
- Timely execution of detailed BEO’s as required for each assigned event outlining expectations, pricing and proper execution of events.
- Attend weekly BEO meeting with assigned hotel staff for smooth execution of upcoming events.
- Provides a professional image at all times through appearance and dress.
- Execution of sales proposals including menu, rentals, service, creative needs, and contract terms, taking customers vision and budget into account while maximizing revenue for resort.
- Execute proper contract outlining arrangements as discussed and agreed upon with group planner; secure proper deposit and payment as per the signed and agreed agreement.
- Set-up and conduct client site inspections for the resort and/or attend site inspections as required.
- Practice effective & flexible selling techniques with new and existing clients.
- Create and maintain a synergistic working relationship with internal departments; primarily food and beverage, sales and reservations.
- Participate in onsite FAMS as necessary.
- Some evenings and weekends as required executing the catering/conference services needs of the group meeting decision makers.
- Attend trade shows and industry events as required to appropriately promote the company’s brand and services for future potential business at the resort.
- Continual awareness of comp set by maintaining an in-depth knowledge of facilities, menus, vendors, and operations to maximize sales against the comp set.
- Develop networking relationships with local organizations, in order to build awareness for new business and retain existing business.
- Attendance at company meetings as required.
- Adhere to company policies and enforce proper safety procedures.
- Ensure timely completion of special projects and other duties as assigned.
- Maintain personal integrity at all times and in all matters.
- Appropriate and timely feedback to supervisor.
- MOD/Saturday office coverage on average once monthly.
- Perform all other duties as assigned.
Skills and Specifications
- Excellent contract negotiation and execution skills.
- Exhibit self motivation and a high level of personal organization, flexibility and time management.
- Ability to up sell product and services to maximize revenue.
- Excellent customer relationship and customer service skills.
- Ability to listen to client’s needs to deliver excellent customer service.
- Strong communication & execution of details.
- Flexibility with working with and executing last minute changes.
- Proficient in Microsoft operating systems as well as Delphi/Amadeus sales management software.
Education and Qualifications
Bachelor’s degree in hospitality, marketing, business administration or closely related field preferred. 3-5 years in a full-service resort preferred with primary focus on conference services.
About the Marina Inn at Grande Dunes
Since the Marina Inn at Grande Dunes first began welcoming visitors in November 2006, it has been recognized for its outstanding service and exceptional amenities with top accolades including the AAA 4 diamond award consistently since 2007 and the TripAdvisor Certificate of Excellence consistently for the past 9 years. Featuring 200 guest rooms and suites and 15,000 sf of elegant event space among other top amenities. The Marina inn continues to be a premier resort on the east coast of South Carolina.
Marina Inn at Grande Dunes is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
Work Location: In person
