What are the responsibilities and job description for the ADMINISTRATIVE ASSISTANT NF2* (RFT) RETAIL MAIN EXCHANGE position at Marine Corps Community Services?
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.
This position is located at MARINE CORPS BASE HAWAII / MCBH / MCAS / KBAY, KANEOHE BAY, OAHU, HI - RETAIL MAIN EXCHANGE. Candidates selected for this position will serve as a REGULAR FULL-TIME, ADMINISTRATIVE ASSISTANT NF2* for MCCS.
This vacancy is also eligible for the following Employee Benefits:
401(k) Retirement Plan with up to a 5% employer match
Retirement Plan - 1% employee contribution and a 5 year vesting period (once vested: can collect a lifetime monthly pension annuity when retirement age is reached).
Medical and Dental Benefits (Aetna, HMSA, and Kaiser)
Flexible Spending Accounts
Long Term Care Insurance
Life Insurance
Short Term Income Replacement Insurance
Employee Assistance Program
Paid Sick Time
Paid Vacation Time
Major Duties
Serves as the Administrative Assistant and is responsible for providing the highest quality of service to all customers in the Marine Corps Exchange (MCX) operation, both internal and external. Responsible for working within the administrative function for a service oriented organization, ensuring consistency of administrative duties while also supporting the delivery of a Dress Blue customer service experience.
Manages the retail administrative function to include complex clerical, customer service, administrative, and technical support duties, full coordination and performance of a wide variety of responsible administrative functions in the support of the upper level leadership functions. Organizes flow of operational program processes in an office environment and completes, compiles, and organizes information, tasks and data to meet administrative requirements. Prepares correspondence, briefs, drafts, reports and other documents for upper level leadership. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX).
Takes advantage of all training opportunities to develop service skills. Develops a general understanding about the brands and products sold within the store. Partners with team members to provide answers to product questions from customers. Relays customer comments and concerns to Store Manager. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.
Establishes status of actions on numerous projects and program operations. May serve on a variety of advisory committees. May be delegated signatory authority for select administrative matters. Maintains official files. Advises staff on development and implementation of local administrative directives and procedures. Ensures compliance by leaders by reviewing and revising studies, reports, correspondence for accuracy and format. Identifies and reduces all risks of loss and/or theft.
May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections.
Provide World Class Customer Service with an emphasis on courtesy. Proactively engages all customers and addresses by rank when appropriate. Understands and operates within all service policies and exercises an ¿I can DO that!¿ mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns to ensure their problems were resolved. Assists customers and communicates positively in a friendly manner. Take action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adhere to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.
Qualifications
Minimum one year of experience that demonstrates working knowledge of a personal computer and peripheral equipment using Microsoft software or a similar integrated software program. Working knowledge of word processing, database, spreadsheet, and graphics utilization and implementation. Excellent oral and written communications skills. Knowledge of administrative practices and principles. Skill to prepare documentation and presentation in proper format in accordance with naval correspondence rules of grammar and punctuation. Knowledge of support functions such as gathering statistical data. Monitoring and reporting on support budgets. Ability to liquidate travel claims, maintains stock of office supplies, make arrangements for special events and distribute paperwork. Ability to work in a high-performance atmosphere with commitment to service goals. Attention to detail is required.
How To Apply
All applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careers
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959 and are at least 18 years of age, civil service employment requires that you must register with the Selective Service System, unless you meet certain exempltions. You must be able to show proof of registration on your exempltion, as part of the required suitability background investigation.
Closing Statement
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
This position is located at MARINE CORPS BASE HAWAII / MCBH / MCAS / KBAY, KANEOHE BAY, OAHU, HI - RETAIL MAIN EXCHANGE. Candidates selected for this position will serve as a REGULAR FULL-TIME, ADMINISTRATIVE ASSISTANT NF2* for MCCS.
This vacancy is also eligible for the following Employee Benefits:
401(k) Retirement Plan with up to a 5% employer match
Retirement Plan - 1% employee contribution and a 5 year vesting period (once vested: can collect a lifetime monthly pension annuity when retirement age is reached).
Medical and Dental Benefits (Aetna, HMSA, and Kaiser)
Flexible Spending Accounts
Long Term Care Insurance
Life Insurance
Short Term Income Replacement Insurance
Employee Assistance Program
Paid Sick Time
Paid Vacation Time
Major Duties
Serves as the Administrative Assistant and is responsible for providing the highest quality of service to all customers in the Marine Corps Exchange (MCX) operation, both internal and external. Responsible for working within the administrative function for a service oriented organization, ensuring consistency of administrative duties while also supporting the delivery of a Dress Blue customer service experience.
Manages the retail administrative function to include complex clerical, customer service, administrative, and technical support duties, full coordination and performance of a wide variety of responsible administrative functions in the support of the upper level leadership functions. Organizes flow of operational program processes in an office environment and completes, compiles, and organizes information, tasks and data to meet administrative requirements. Prepares correspondence, briefs, drafts, reports and other documents for upper level leadership. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX).
Takes advantage of all training opportunities to develop service skills. Develops a general understanding about the brands and products sold within the store. Partners with team members to provide answers to product questions from customers. Relays customer comments and concerns to Store Manager. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.
Establishes status of actions on numerous projects and program operations. May serve on a variety of advisory committees. May be delegated signatory authority for select administrative matters. Maintains official files. Advises staff on development and implementation of local administrative directives and procedures. Ensures compliance by leaders by reviewing and revising studies, reports, correspondence for accuracy and format. Identifies and reduces all risks of loss and/or theft.
May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections.
Provide World Class Customer Service with an emphasis on courtesy. Proactively engages all customers and addresses by rank when appropriate. Understands and operates within all service policies and exercises an ¿I can DO that!¿ mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns to ensure their problems were resolved. Assists customers and communicates positively in a friendly manner. Take action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adhere to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.
Qualifications
Minimum one year of experience that demonstrates working knowledge of a personal computer and peripheral equipment using Microsoft software or a similar integrated software program. Working knowledge of word processing, database, spreadsheet, and graphics utilization and implementation. Excellent oral and written communications skills. Knowledge of administrative practices and principles. Skill to prepare documentation and presentation in proper format in accordance with naval correspondence rules of grammar and punctuation. Knowledge of support functions such as gathering statistical data. Monitoring and reporting on support budgets. Ability to liquidate travel claims, maintains stock of office supplies, make arrangements for special events and distribute paperwork. Ability to work in a high-performance atmosphere with commitment to service goals. Attention to detail is required.
How To Apply
All applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careers
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959 and are at least 18 years of age, civil service employment requires that you must register with the Selective Service System, unless you meet certain exempltions. You must be able to show proof of registration on your exempltion, as part of the required suitability background investigation.
Closing Statement
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
- Education/certification certificate(s), if applicable.
- If prior military, DD214 Member Copy
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
