What are the responsibilities and job description for the Master Marine Technician position at MarineMax?
OVERVIEW : The Master Marine Technician is responsible for the repair and overhaul of boats, and all marine components.
TECHNICAL QUALIFICATIONS :
Graduation from Marine Technical School
Certified by Mercury Marine as a Master Technician
Certified in generator repairs, air conditioning, electronics and electrical repairs
Familiar with the factory warranty process
Successful completion of boat manufacturer's training
Certification by proclamation by supervisors and approved by MarineMax
KEY TASKS :
Examine boat and effectively communicate the nature and extent of damage or malfunction with the service advisor or customer.
Perform diagnostics and repair of all types of marine equipment transmissions / drives / generators.
Perform mechanical repair work such as :
remove engine, transom or outdrive
disassemble unit and inspect parts for wear
overhaul or replace carburetors, blowers, generators, distributors, starters, pumps, electrical and fuel systems
rewire electrical system, lights and instrument panel
install and repair accessories such as radios, electronics, air conditioning, and generators
Operate a hydraulic jack or hoist as needed.
Advise customers and / or insurance adjusters as to necessary repairs.
Complete repair work utilizing service scheduler and SSO's within the established timeframe
Ensure all warranty work is completed according to manufacture's and MarineMax guidelines
Safely operate MarineMax and customer vessels during diagnostic water testing operations
Maintain MarineMax tools in good condition and according to guidelines
Maintain and keep current all certifications
Other duties as assigned
KEY RESULT AREAS :
Internal / external customer satisfaction / FANS
Timely and accurate completion of work
Maintain 100% productivity.
Maintain minimum number of comebacks
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