Admitting Representative (ED), Patient Registration, Full-Time, Days

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

What We Offer
MarinHealth offers a comprehensive suite of employee benefits that support your health, wellness, and financial security. Our robust Wellness@Work program includes onsite health & fitness classes, discounts, and promotes a healthier lifestyle for employees. We also provide a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday, and sick leave. These benefits, along with our highly competitive compensation package, make MarinHealth one of the best places to work in the Bay Area. Join us and find your next career at MarinHealth.

External hires are subject to a background check and pre-employment medical screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

JOB SUMMARY:

Coordinates for the efficient and orderly admission of inpatients, the registration of outpatients, and ensures that accurate patient information is collected.  Makes certain that patient wait times are minimized, patient satisfaction is high and overall quality is at or above 95%. Also responsible for preparing materials related to these processes and collecting all required deposits, copayments, co-insurances or deductibles. Greets all patients promptly, courteously and directs them to the appropriate areas. 

JOB SPECIFICATIONS: 

EDUCATION

High School diploma or GED. Associates degree in healthcare or business field preferred.

EXPERIENCE

One or more years of experience working in one of the following areas of an acute care setting; Admitting/Registration, Pre-admission Process, Insurance Verification. or clerical experience in a healthcare setting is preferred.  Computer experience required.

PREREQUISITE SKILLS

Working knowledge of overall aspects of the admissions process as it relates to patient admissions, pre admissions, insurance verification and customer service is preferred. Must be able to work tactfully and professionally with patients, family members and all other hospital staff they encounter.  Ability to problem solve, multi task efficiently and organize and prioritize tasks.  Demonstrated excellent verbal and written communication skills with preference to speaking English, Spanish or other languages.  Understanding of the overall diversity of our patient population and treating everyone with respect and courtesy. 

LICENSE/REGISTRATION/CERTIFICATION:

BLS-HCP with American Heart Association Certification within 90 days of hire 

Management of Assaultive Behavior (MAB) Training within 90 days of hire and maintained annually 

DUTIES AND RESPONSIBILITIES: 

 ESSENTIAL (not modifiable)

 PATIENT REGISTRATION PROCESS

• Responsible for timely, accurate and consistent registration of all patients, this could include functions related to Pre-Registration, Prior Authorization or Insurance Verification
• Responsible for the obtainment of timely and accurate information in order to establish a complete Medical Record and proper demographic and financial information. Measured error rates are to be at 5% or less of total registrations performed
• Responsible for processing registration records and distributing this information to hospital departments
• Responsible for the collection of deposits, copayments, deductibles or co- insurance as required
• Maintains strong working knowledge of insurance and billing requirements necessary to assure a complete and accurate registration
• Escorts or arranges escort of patients when necessary, to patient care units by wheelchair or walking
• Demonstrated   strength   in   customer   relations’   skills.   Greets   and   provides information to patients and visitors
• Answers telephone in a professional manner and relays information timely
• Maintains effective working relationship with external organizations and agencies as required
• Responsible for maintaining a strong focus on assigned tasks and at all times being a strong team player 

INSURANCE VERIFICATION PROCESS

• Responsible for timely and accurate identification of the appropriate insurance for the patient as it relates to the services to be rendered
• Obtains   accurate   and   complete   information   from   the   hospital   insurance verification   system, insurance   company   representative   or   carrier   website regarding benefits, approvals and other relevant information required for a complete admission
• Communicate with the patient their specific insurance carrier benefits and out of pocket expense.  In addition, provide patient and physician any coverage problems and facilitate resolution prior to admission or rendering of services
• Communicate specific Case Management issues with the Case Management department
• Responsible for identifying and resolving problems with insurance companies prior to and/or following admission
• Obtains authorization for all elective or scheduled patients and documents in the system accurate and timely information

 GENERAL DUTIES

• Participates actively in the achievement of organizational and departmental goals
• Attends and participates in in-services and staff meetings
• Maintains standards of the organization and department
• Abides by hospital policies on attire, work habits and relationships
• Observes confidentiality and decorum in conversation and behavior
• Assists in the orientation of new employees 

SECONDARY (modifiable)

• May be assigned Admitting Shift Lead duties
• Other duties as assigned 

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment for all.

The compensation for this role listed on this posting is in compliance with applicable law.  The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications.  This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position.  Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy.  Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.