What are the responsibilities and job description for the Admitting Rep (ED), Patient Registration, Full-Time, Variable Shifts position at MarinHealth Medical Network?
ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
Company:
Marin General Hospital dba MarinHealth Medical Center
Compensation Range:
$29.12 - $39.27
Work Shift:
Variable Shift (United States of America)
Scheduled Weekly Hours:
40
Job Description Summary:
Coordinates for the efficient and orderly admission of inpatients, the registration of outpatients,
and ensures that accurate patient information is collected. Makes certain that patient wait times are minimized, patient satisfaction is high and overall quality is at or above 95%. Also responsible for preparing materials related to these processes and collecting all required deposits, copayments, co-insurances or deductibles. Greets all patients promptly, courteously and directs them to the appropriate areas.
Job Requirements, Prerequisites and Essential Functions:
EDUCATION
High School diploma or GED. Associates degree in healthcare or business field preferred.
EXPERIENCE
One or more years of experience working in one of the following areas of an acute care setting; Admitting/Registration, Pre-admission Process, Insurance Verification. or clerical experience in a healthcare setting is preferred. Computer experience required.
LICENSURE AND CERTIFICATIONS
Basic Life Support Required at hire
Integrative Agitation Management (IAM) Required within 30 days of hire
PREREQUISITE SKILLS
Working knowledge of overall aspects of the admissions process as it relates to patient admissions, pre admissions, insurance verification and customer service is preferred. Must be able to work tactfully and professionally with patients, family members and all other hospital staff they encounter. Ability to problem solve, multi task efficiently and organize and prioritize tasks. Demonstrated excellent verbal and written communication skills with preference to speaking English, Spanish or other languages. Understanding of the overall diversity of our patient population and treating everyone with respect and courtesy.
VI. PRIMARY CUSTOMER SERVED (Age Specific Criteria)
This position is not a patient care position, and as such, this section does not apply.
VII. PATIENT PRIVACY (HIPAA Compliance):
This position has access to protected health information. The protected health information this position has access is demographic information, date of service information, insurance/billing
information and medical record summary information. This position requires this patient health information in order to perform the functions outlined as part of this position description.
VIII. DUTIES AND RESPONSIBILITIES:
A. ESSENTIAL (not modifiable)
PATIENT REGISTRATION PROCESS
1. Responsible for timely, accurate and consistent registration of all patients, this could include functions related to Pre-Registration, Prior Authorization or Insurance Verification
2. Responsible for the obtainment of timely and accurate information in order to establish a complete Medical Record and proper demographic and financial information. Measured error rates are to be at 5% or less of total registrations performed
3. Responsible for processing registration records and distributing this information to hospital departments
4. Responsible for the collection of deposits, copayments, deductibles or co- insurance as required
5. Maintains strong working knowledge of insurance and billing requirements necessary to assure a complete and accurate registration
6. Escorts or arranges escort of patients when necessary, to patient care units by wheelchair or walking
7. Demonstrated strength in customer relations’ skills. Greets and provides information to patients and visitors
8. Answers telephone in a professional manner and relays information timely
9. Maintains effective working relationship with external organizations and agencies as required
10. Responsible for maintaining a strong focus on assigned tasks and at all times being a strong team player
INSURANCE VERIFICATION PROCESS
1. Responsible for timely and accurate identification of the appropriate insurance for the patient as it relates to the services to be rendered
2. Obtains accurate and complete information from the hospital insurance verification system, insurance company representative or carrier website regarding benefits, approvals and other relevant information required for a complete admission
3. Communicate with the patient their specific insurance carrier benefits and out of pocket expense. In addition provide patient and physician any coverage problems and facilitate resolution prior to admission or rendering of services
4. Communicate specific Case Management issues with the Case Management department
5. Responsible for identifying and resolving problems with insurance companies prior to and/or following admission
6. Obtains authorization for all elective or scheduled patients and documents in the system accurate and timely information
GENERAL DUTIES
1. Participates actively in the achievement of organizational and departmental goals
2. Attends and participates in in-services and staff meetings
3. Maintains standards of the organization and department
4. Abides by hospital policies on attire, work habits and relationships
5. Observes confidentiality and decorum in conversation and behavior
6. Assists in the orientation of new employees
B. SECONDARY (modifiable)
1. May be assigned Admitting Shift Lead duties
2. Other duties as assigned
IX. WORKING CONDITIONS:
The following terms designate the frequency of activities performed during a work shift.
A. GENERAL
During shift will typically maintain presence at workstation on a near continuous basis. Works independently under minimal supervision following board guidelines. Frequent interruptions by phone, people or events require ability to handle multiple tasks situations. The following terms are used to designate the frequency of activities performed during a work shift.
FREQUENCY CATEGORIES
NAA Not At All
INFREQUENT 0-24% of Work shift
OCCASIONAL 25-49% of Work shift
FREQUENT 50-74% of Work shift
CONTINUOUS 75-100% of Work shift
B. SPECIFIC
1. Work Pace
Works independently with minimum supervision. Scope of work is broad. Work varies from day to day. Work is dictated by both ongoing events and special projects. Prioritization is required to complete work in timely fashion and meet deadlines.
2. Equipment, Tools, Machines, Instruments, Vehicles
Telephone, computer terminal, printer, FAX, , label maker, copy machine, calculator.
3. Environmental Exposures
Work is inside with normal temperature range of 68 – 72 degrees. May go outside to other registration locations. Building is generally sealed (no windows open), so occasional poor ventilation is a possibility. If Air Conditioning malfunctions, summer temperatures may be 80 degrees. Continual exposure to noise occurs from people and phones.
4. Locations/Conditions
Workstations are determined based upon location of registration process.
X. MENTAL DEMANDS:
A. GENERAL
Reading, writing, and verbalizing and listening to directions/instructions/policies is required on a continuous basis. Work is generally heavy with varied job tasks requiring continuously changing mental and emotional demands. Consequence of errors is great, and could seriously impact on hospital’s financial position. Maintaining an emotional balance under deadline pressure and despite interruption is required frequently. Continuous frequency is required for starting tasks with minimal supervision. Heavy contact with other hospital departments.
B. TASK BEHAVIOR
Task behaviors include the mental and emotional components necessary to fill the position.
1. Task initiation, which requires the starting of a task with minimal supervision. Demonstrated by completeness of job responsibilities
2. Problem solving/judgment, demonstrated by the ability to analyze problems and visualize solutions logically. Demonstrated by the ability to prioritize tasks and make appropriate decisions within prescribed limits
3. Organization of task, demonstrated by the ability to approach in an orderly, systematic fashion leading to task completion of a complete, accurate, professional work product
4. Decision making, within the boundaries of the job description, demonstrates accountability for decisions made
5. Concentration, which illustrates performance of a designated task or project. Demonstrated by the completion of tasks despite numerous distractions
6. Following written and verbal directions, demonstrating the ability to follow directions and seek supervision as appropriate
7. Attention to detail/neatness, demonstrated by preciseness by which tasks are performed, adherence to policies and procedures, accuracy of work product and orderliness of general work area
8. Attention span, referring to the ability to focus on a task while handling multiple demands
9. Initial learning/memory, which demonstrates the ability to learn, retains and communicates new instructions/procedures
10. Motivation in task completeness displays motivation to complete work assignments independently
11. Frustration tolerance manages emotions at times of increased stress. Maintains a calm and approachable manner despite increased disruptions and deadline pressures
12. Appropriate use of tools, utilizes office equipment in a safe, appropriate, productive and efficient manner
XI. PHYSICAL DEMANDS:
A. GENERAL
Length of shift is generally 8 hours per day. The position is primarily a sedentary position, with walking and standing a secondary requirement. Bends, stoops, and reaches at all levels to retrieve records, files, supplies etc. Coordination, agility, near visual acuity and finger dexterity required to operate computer, photocopier, calculator and
telephone. Must have good vision, auditory ability, and verbal and written communication skills to effectively work with others.
WEIGHT CATEGORIES
Lifting Carrying Push/Pull
1-20 lbs (light) 1-20 lbs (light) 1-20 lbs (light)
21-50 lbs (medium) 21-50 lbs (medium) 21-50 lbs (medium)
51-100 lbs (heavy) 51-100 lbs (heavy) 51-100 lbs (heavy)
100 lbs (very heavy) 100 lbs (very heavy) 100 lbs (very heavy)
B. SPECIFIC
Lifting:
Lifts light loads infrequently. Lifts supplies, reports and small equipment. Infrequent medium lifting demands may occur when moving boxes of computer paper.
Carrying:
Carries light loads infrequently, consisting of reports, files, manuals, supplies and small equipment. Maximum distance carried is 100 feet.
Pushing/Pulling:
Infrequently pushes/pulls light loads such as chairs a maximum of 50 feet. Standing:
Standing may occur while communicating, greeting visitors, operating photocopier, retrieving/replacing supplies, books, manuals, etc.
Walking:
Walking may occur while communicating and directing visitors, obtaining supplies manuals, books, documents or walking to and from Business Office.
Climbing:
Occurs infrequently while obtaining supplies through use of a step stool. Stooping:
Occurs infrequently while obtaining supplies from low drawer/shelf. Crouching:
Occurs infrequently while obtaining supplies from bottom drawer/shelf or to service copier.
Twisting:
Occurs occasionally while working at desk and changing position to perform another function.
Kneeling:Does not occur. Crawling:
Does not occur.
Reaching above shoulder:
Occurs occasionally to obtain/replace supplies, manuals, and reports on shelves/cabinets.
Reaching Below shoulder:
Occurs occasionally to obtain/replace supplies and equipment in drawers, to use telephone, copier and small desk supplies.
Reaching at the Shoulder:
Occurs occasionally to obtain/replace supplies and equipment on shelves/cabinets, to use telephone, copier, and small desk supplies.
Handling:
Occurs frequently to obtain/replace supplies and equipment and answer telephone. Finger Manipulation:
Occurs continuously operating computer keyboard, telephone, copier and other office equipment.
Feeling:
Occurs continuously to accomplish fine motor tasks. Coordination:
Occurs frequently while performing simultaneous functions, including operating computer while entering data, telephone and copier.
Sitting:
Total hours per work shift are 6 hours. Maximum consecutive time this activity occurs is 2 hours.
Near Vision:
Occurs continuously while viewing computer screens, printed bills/materials. Far Vision:
Occurs infrequently in work area. Color Discrimination:
Occurs infrequently due to color coding and highlighted correspondence. Horizontal Field of Vision:
Occurs infrequently in work area. Hearing Sensitivity:Occurs continuously due to telephones. Talking:
Occurs occasionally due to telephone/patient communication, fellow workers.
XII. SERVICE EXCELLENCE STANDARDS AND BEHAVIORS (C.A.R.E.S):
The Service Excellence Standards and Behaviors (C.A.R.E.S.) are expected of each Hospital employee:
A. COMMUNICATION
It is my responsibility to:
1. Smile, make eye contact, and greet others with my name and role
2. Communicate with sincerity, honesty and respect
3. Actively listen without interrupting and without judgment
4. Welcome the views of others and encourage feedback, questions and open dialogue
5. Assist families to understand and solve their problems
6. Be collaborative at all times
B. ACCOUNTABILITY
It is my responsibility to:
1. Take ownership in delivering excellent service at all times
2. Create a warm and caring first impression
3. Follow procedures, policies and guidelines
4. Be mindful of conserving resources
5. Take responsibility for my actions and demeanor and follow through with commitments
6. Act professionally with everyone—patients, families, colleagues, vendors, clinicians
7. Take ownership in delivering excellent service at all times
8. Create a warm and caring first impression
9. Follow procedures, policies and guidelines
10. Be mindful of conserving resources
11. Take responsibility for my actions and demeanor and follow through with commitments
12. Act professionally with everyone—patients, families, colleagues, vendors, clinicians
C. RESPECT
It is my responsibility to:
1. Speak clearly and without judgment to patients, families and visitors
2. Demonstrate my pride of ownership by showing warmth, concern and follow through with commitments.
3. Not engage in negative behaviors including gossip, undermining others and infighting
4. Ask patients and families how I can best support them
5. Speak positively about our organization, medical staff and associates
6. Respect privacy and confidentiality at all times
D. EXCELLENCE
It is my responsibility to:
1. Take ownership to consistently improve processes within my role, department and throughout Marin General
2. Strive every day to offer the highest care possible and strive to improve myself and my work output
3. Seek out opportunities to learn and apply best practices
4. Embrace change and offer suggestions for problem resolution
5. Recognize others for outstanding performance
E. SAFETY
It is my responsibility to:
1. Take pride in my environment by maintaining safe and clean surroundings
2. Work safely and create the best environment for the delivery of quality patient care
XIII. SAFETY AND HEALTH:
It is the expectation for all employees to work not only individually, but together towards creating the safest environment possible by:
1. Knows and complies with all Hospital safety policies and procedures as identified in the Hospital Safety Manual, Disaster Preparedness Manual and the Employee Safety Handbook
2. Knows and uses the right safety practices and equipment or materials
3. Attends and completes all required health and safety classes, updates, and health testing
4. Takes immediate action and/or reports to supervisor or other appropriate personnel any potential unsafe condition, practice or hazard
5. Immediately reports every work related injury
Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed, please contact Human Resources at 415-925-7040 or email TalentAcquisition@mymarinhealth.org to initiate the process.
MarinHealth is a diverse community of people with many different talents. We seek candidates whose work experience has prepared them to contribute to our professional, C.A.R.E.S standards (Communication, Accountability, Respect, Excellence, and Safety) . These behavioral standards help us create a healing environment for patients and colleagues alike. By committing to them and holding ourselves accountable, we can build trust and ensure clear communication.
At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, and we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment.
The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
Company:
Marin General Hospital dba MarinHealth Medical Center
Compensation Range:
$29.12 - $39.27
Work Shift:
Variable Shift (United States of America)
Scheduled Weekly Hours:
40
Job Description Summary:
Coordinates for the efficient and orderly admission of inpatients, the registration of outpatients,
and ensures that accurate patient information is collected. Makes certain that patient wait times are minimized, patient satisfaction is high and overall quality is at or above 95%. Also responsible for preparing materials related to these processes and collecting all required deposits, copayments, co-insurances or deductibles. Greets all patients promptly, courteously and directs them to the appropriate areas.
Job Requirements, Prerequisites and Essential Functions:
EDUCATION
High School diploma or GED. Associates degree in healthcare or business field preferred.
EXPERIENCE
One or more years of experience working in one of the following areas of an acute care setting; Admitting/Registration, Pre-admission Process, Insurance Verification. or clerical experience in a healthcare setting is preferred. Computer experience required.
LICENSURE AND CERTIFICATIONS
Basic Life Support Required at hire
Integrative Agitation Management (IAM) Required within 30 days of hire
PREREQUISITE SKILLS
Working knowledge of overall aspects of the admissions process as it relates to patient admissions, pre admissions, insurance verification and customer service is preferred. Must be able to work tactfully and professionally with patients, family members and all other hospital staff they encounter. Ability to problem solve, multi task efficiently and organize and prioritize tasks. Demonstrated excellent verbal and written communication skills with preference to speaking English, Spanish or other languages. Understanding of the overall diversity of our patient population and treating everyone with respect and courtesy.
VI. PRIMARY CUSTOMER SERVED (Age Specific Criteria)
This position is not a patient care position, and as such, this section does not apply.
VII. PATIENT PRIVACY (HIPAA Compliance):
This position has access to protected health information. The protected health information this position has access is demographic information, date of service information, insurance/billing
information and medical record summary information. This position requires this patient health information in order to perform the functions outlined as part of this position description.
VIII. DUTIES AND RESPONSIBILITIES:
A. ESSENTIAL (not modifiable)
PATIENT REGISTRATION PROCESS
1. Responsible for timely, accurate and consistent registration of all patients, this could include functions related to Pre-Registration, Prior Authorization or Insurance Verification
2. Responsible for the obtainment of timely and accurate information in order to establish a complete Medical Record and proper demographic and financial information. Measured error rates are to be at 5% or less of total registrations performed
3. Responsible for processing registration records and distributing this information to hospital departments
4. Responsible for the collection of deposits, copayments, deductibles or co- insurance as required
5. Maintains strong working knowledge of insurance and billing requirements necessary to assure a complete and accurate registration
6. Escorts or arranges escort of patients when necessary, to patient care units by wheelchair or walking
7. Demonstrated strength in customer relations’ skills. Greets and provides information to patients and visitors
8. Answers telephone in a professional manner and relays information timely
9. Maintains effective working relationship with external organizations and agencies as required
10. Responsible for maintaining a strong focus on assigned tasks and at all times being a strong team player
INSURANCE VERIFICATION PROCESS
1. Responsible for timely and accurate identification of the appropriate insurance for the patient as it relates to the services to be rendered
2. Obtains accurate and complete information from the hospital insurance verification system, insurance company representative or carrier website regarding benefits, approvals and other relevant information required for a complete admission
3. Communicate with the patient their specific insurance carrier benefits and out of pocket expense. In addition provide patient and physician any coverage problems and facilitate resolution prior to admission or rendering of services
4. Communicate specific Case Management issues with the Case Management department
5. Responsible for identifying and resolving problems with insurance companies prior to and/or following admission
6. Obtains authorization for all elective or scheduled patients and documents in the system accurate and timely information
GENERAL DUTIES
1. Participates actively in the achievement of organizational and departmental goals
2. Attends and participates in in-services and staff meetings
3. Maintains standards of the organization and department
4. Abides by hospital policies on attire, work habits and relationships
5. Observes confidentiality and decorum in conversation and behavior
6. Assists in the orientation of new employees
B. SECONDARY (modifiable)
1. May be assigned Admitting Shift Lead duties
2. Other duties as assigned
IX. WORKING CONDITIONS:
The following terms designate the frequency of activities performed during a work shift.
A. GENERAL
During shift will typically maintain presence at workstation on a near continuous basis. Works independently under minimal supervision following board guidelines. Frequent interruptions by phone, people or events require ability to handle multiple tasks situations. The following terms are used to designate the frequency of activities performed during a work shift.
FREQUENCY CATEGORIES
NAA Not At All
INFREQUENT 0-24% of Work shift
OCCASIONAL 25-49% of Work shift
FREQUENT 50-74% of Work shift
CONTINUOUS 75-100% of Work shift
B. SPECIFIC
1. Work Pace
Works independently with minimum supervision. Scope of work is broad. Work varies from day to day. Work is dictated by both ongoing events and special projects. Prioritization is required to complete work in timely fashion and meet deadlines.
2. Equipment, Tools, Machines, Instruments, Vehicles
Telephone, computer terminal, printer, FAX, , label maker, copy machine, calculator.
3. Environmental Exposures
Work is inside with normal temperature range of 68 – 72 degrees. May go outside to other registration locations. Building is generally sealed (no windows open), so occasional poor ventilation is a possibility. If Air Conditioning malfunctions, summer temperatures may be 80 degrees. Continual exposure to noise occurs from people and phones.
4. Locations/Conditions
Workstations are determined based upon location of registration process.
X. MENTAL DEMANDS:
A. GENERAL
Reading, writing, and verbalizing and listening to directions/instructions/policies is required on a continuous basis. Work is generally heavy with varied job tasks requiring continuously changing mental and emotional demands. Consequence of errors is great, and could seriously impact on hospital’s financial position. Maintaining an emotional balance under deadline pressure and despite interruption is required frequently. Continuous frequency is required for starting tasks with minimal supervision. Heavy contact with other hospital departments.
B. TASK BEHAVIOR
Task behaviors include the mental and emotional components necessary to fill the position.
1. Task initiation, which requires the starting of a task with minimal supervision. Demonstrated by completeness of job responsibilities
2. Problem solving/judgment, demonstrated by the ability to analyze problems and visualize solutions logically. Demonstrated by the ability to prioritize tasks and make appropriate decisions within prescribed limits
3. Organization of task, demonstrated by the ability to approach in an orderly, systematic fashion leading to task completion of a complete, accurate, professional work product
4. Decision making, within the boundaries of the job description, demonstrates accountability for decisions made
5. Concentration, which illustrates performance of a designated task or project. Demonstrated by the completion of tasks despite numerous distractions
6. Following written and verbal directions, demonstrating the ability to follow directions and seek supervision as appropriate
7. Attention to detail/neatness, demonstrated by preciseness by which tasks are performed, adherence to policies and procedures, accuracy of work product and orderliness of general work area
8. Attention span, referring to the ability to focus on a task while handling multiple demands
9. Initial learning/memory, which demonstrates the ability to learn, retains and communicates new instructions/procedures
10. Motivation in task completeness displays motivation to complete work assignments independently
11. Frustration tolerance manages emotions at times of increased stress. Maintains a calm and approachable manner despite increased disruptions and deadline pressures
12. Appropriate use of tools, utilizes office equipment in a safe, appropriate, productive and efficient manner
XI. PHYSICAL DEMANDS:
A. GENERAL
Length of shift is generally 8 hours per day. The position is primarily a sedentary position, with walking and standing a secondary requirement. Bends, stoops, and reaches at all levels to retrieve records, files, supplies etc. Coordination, agility, near visual acuity and finger dexterity required to operate computer, photocopier, calculator and
telephone. Must have good vision, auditory ability, and verbal and written communication skills to effectively work with others.
WEIGHT CATEGORIES
Lifting Carrying Push/Pull
1-20 lbs (light) 1-20 lbs (light) 1-20 lbs (light)
21-50 lbs (medium) 21-50 lbs (medium) 21-50 lbs (medium)
51-100 lbs (heavy) 51-100 lbs (heavy) 51-100 lbs (heavy)
100 lbs (very heavy) 100 lbs (very heavy) 100 lbs (very heavy)
B. SPECIFIC
Lifting:
Lifts light loads infrequently. Lifts supplies, reports and small equipment. Infrequent medium lifting demands may occur when moving boxes of computer paper.
Carrying:
Carries light loads infrequently, consisting of reports, files, manuals, supplies and small equipment. Maximum distance carried is 100 feet.
Pushing/Pulling:
Infrequently pushes/pulls light loads such as chairs a maximum of 50 feet. Standing:
Standing may occur while communicating, greeting visitors, operating photocopier, retrieving/replacing supplies, books, manuals, etc.
Walking:
Walking may occur while communicating and directing visitors, obtaining supplies manuals, books, documents or walking to and from Business Office.
Climbing:
Occurs infrequently while obtaining supplies through use of a step stool. Stooping:
Occurs infrequently while obtaining supplies from low drawer/shelf. Crouching:
Occurs infrequently while obtaining supplies from bottom drawer/shelf or to service copier.
Twisting:
Occurs occasionally while working at desk and changing position to perform another function.
Kneeling:Does not occur. Crawling:
Does not occur.
Reaching above shoulder:
Occurs occasionally to obtain/replace supplies, manuals, and reports on shelves/cabinets.
Reaching Below shoulder:
Occurs occasionally to obtain/replace supplies and equipment in drawers, to use telephone, copier and small desk supplies.
Reaching at the Shoulder:
Occurs occasionally to obtain/replace supplies and equipment on shelves/cabinets, to use telephone, copier, and small desk supplies.
Handling:
Occurs frequently to obtain/replace supplies and equipment and answer telephone. Finger Manipulation:
Occurs continuously operating computer keyboard, telephone, copier and other office equipment.
Feeling:
Occurs continuously to accomplish fine motor tasks. Coordination:
Occurs frequently while performing simultaneous functions, including operating computer while entering data, telephone and copier.
Sitting:
Total hours per work shift are 6 hours. Maximum consecutive time this activity occurs is 2 hours.
Near Vision:
Occurs continuously while viewing computer screens, printed bills/materials. Far Vision:
Occurs infrequently in work area. Color Discrimination:
Occurs infrequently due to color coding and highlighted correspondence. Horizontal Field of Vision:
Occurs infrequently in work area. Hearing Sensitivity:Occurs continuously due to telephones. Talking:
Occurs occasionally due to telephone/patient communication, fellow workers.
XII. SERVICE EXCELLENCE STANDARDS AND BEHAVIORS (C.A.R.E.S):
The Service Excellence Standards and Behaviors (C.A.R.E.S.) are expected of each Hospital employee:
A. COMMUNICATION
It is my responsibility to:
1. Smile, make eye contact, and greet others with my name and role
2. Communicate with sincerity, honesty and respect
3. Actively listen without interrupting and without judgment
4. Welcome the views of others and encourage feedback, questions and open dialogue
5. Assist families to understand and solve their problems
6. Be collaborative at all times
B. ACCOUNTABILITY
It is my responsibility to:
1. Take ownership in delivering excellent service at all times
2. Create a warm and caring first impression
3. Follow procedures, policies and guidelines
4. Be mindful of conserving resources
5. Take responsibility for my actions and demeanor and follow through with commitments
6. Act professionally with everyone—patients, families, colleagues, vendors, clinicians
7. Take ownership in delivering excellent service at all times
8. Create a warm and caring first impression
9. Follow procedures, policies and guidelines
10. Be mindful of conserving resources
11. Take responsibility for my actions and demeanor and follow through with commitments
12. Act professionally with everyone—patients, families, colleagues, vendors, clinicians
C. RESPECT
It is my responsibility to:
1. Speak clearly and without judgment to patients, families and visitors
2. Demonstrate my pride of ownership by showing warmth, concern and follow through with commitments.
3. Not engage in negative behaviors including gossip, undermining others and infighting
4. Ask patients and families how I can best support them
5. Speak positively about our organization, medical staff and associates
6. Respect privacy and confidentiality at all times
D. EXCELLENCE
It is my responsibility to:
1. Take ownership to consistently improve processes within my role, department and throughout Marin General
2. Strive every day to offer the highest care possible and strive to improve myself and my work output
3. Seek out opportunities to learn and apply best practices
4. Embrace change and offer suggestions for problem resolution
5. Recognize others for outstanding performance
E. SAFETY
It is my responsibility to:
1. Take pride in my environment by maintaining safe and clean surroundings
2. Work safely and create the best environment for the delivery of quality patient care
XIII. SAFETY AND HEALTH:
It is the expectation for all employees to work not only individually, but together towards creating the safest environment possible by:
1. Knows and complies with all Hospital safety policies and procedures as identified in the Hospital Safety Manual, Disaster Preparedness Manual and the Employee Safety Handbook
2. Knows and uses the right safety practices and equipment or materials
3. Attends and completes all required health and safety classes, updates, and health testing
4. Takes immediate action and/or reports to supervisor or other appropriate personnel any potential unsafe condition, practice or hazard
5. Immediately reports every work related injury
Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed, please contact Human Resources at 415-925-7040 or email TalentAcquisition@mymarinhealth.org to initiate the process.
MarinHealth is a diverse community of people with many different talents. We seek candidates whose work experience has prepared them to contribute to our professional, C.A.R.E.S standards (Communication, Accountability, Respect, Excellence, and Safety) . These behavioral standards help us create a healing environment for patients and colleagues alike. By committing to them and holding ourselves accountable, we can build trust and ensure clear communication.
At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, and we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment.
The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.
Salary : $29 - $39
