Department Secretary

This position aids in providing efficient, effective, and economical quality laboratory services.  Acts as a receptionist to greet all visitors to the lab; accurately interpret and enter physician written or verbal orders into the laboratory information system; act as the laboratory customer service representative to answer or redirect all incoming phone calls; perform general office secretarial duties, and other duties as assigned.

• High school diploma or its equivalent. 
• Successfully completed a medical terminology course or be willing to successfully complete a medical terminology course within 12 months from date of hire.

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• Hgh degree of accuracy with concentration and close attention to detail.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

• Typical office environment with prolonged sitting. 
• Work may be subject to interruptions.  
• Works with protected health information.
• Ability to work any shift, occasional extended hours, holidays and/or weekends based on the needs of the department.
• High risk of accidental exposure to potentially hazardous body fluid, tissues, and various chemicals used in the processing and testing of specimens. 
• Possible risk of injury from various sharp objects routinely used in colleting specimens for laboratory procedures.

• Use of personal computer and other standard office equipment including but not limited to: telephone, fax, copier, calculator, and scanners. 
• Repetitive wrist, finger and hand movement. 
• Occasional manipulation of large volumes of books, reports or files.  
• Requires lifting supplies or equipment up. 
• Requires lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.