What are the responsibilities and job description for the Customer Care Representative position at Mark Andy, Inc.?
At Mark Andy, the Customer Care Representative's role is to Processes orders for materials or merchandise from sales staff or direct customer contact.
DUTIES / RESPONSIBILITIES :
- Gives price quotations to complete order sheets and once completed and checked, distribute order sheets to respective departments.
- Interacts with customers, company sales and / or service representative to handle a variety of pre-sales and post-sales functions, including order status, shipping dates, prices, product availability and back orders.
- Receives customer requests and prepares accurate documents / trouble tickets related to processing returns, servicing, and exchanges.
- Maintain customer files with sales contracts and other information.
- Resolves return credit problems and production scheduling, shipping, or invoicing problems.
SKILLS / ABILITIES :
EDUCATION / EXPERIENCE :
PHYSICAL REQUIREMENTS :
Learn More
