Insurance Customer Service Rep

Job Description

Mark Derrico Country Financial is a family-owned and operated agency with over 25 years of dedicated service. We take pride in maintaining a close-knit, supportive office environment where our employees feel valued and appreciated. Most of our team has been with us for over 15 years, a testament to the positive and drama-free workplace weve built. Our mission is to provide exceptional service while fostering lasting relationships with both clients and employees.

As an Insurance Customer Service Representative, you will be the first point of contact for our clients, ensuring they receive top-tier service and expert guidance. This role involves assisting clients with policy changes, answering inquiries, and providing recommendations on auto and home insurance coverage. We offer flexibility in work hours, competitive base pay of $20-24 an hour based on experience, and benefits such as paid vacation and holidays after one year. If youre looking for a role where youre truly valued, free from micromanagement, and enjoy helping customers, this is the opportunity for you! Apply today and take the next step in your career.

Salary: $20 - $24 per hour

Hourly Base Salary Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Evenings Off

Weekends Off

• Process auto and home insurance policy changes efficiently and accurately
• Answer customer calls, diagnose concerns, and provide effective resolutions
• Educate and advise clients on auto and home insurance coverage options to meet their needs

• Strong communication skills to build relationships and provide clear policy guidance
• Proficiency in computer systems and insurance-related software
• A solid understanding of auto and home insurance coverage
• Friendly, personable, and customer-focused attitude
• Active insurance license required prior to starting the position