What are the responsibilities and job description for the Phone Operator/Cashier position at Mark Porter Auto Group?
Job Description
Join Mark Porter Auto Group, a reputable name in the automotive industry, as a Phone Operator/Cashier in our Ashland, Kentucky location. We are seeking a friendly and efficient individual who thrives in a customer-focused environment. In this central role, you'll be the voice representing our commitment to exceptional service as you manage incoming calls, assist customers with their queries, and ensure seamless payment transactions.
You'll be situated right at the heart of our operations, with the opportunity to create a welcoming experience for each customer who interacts with us. By joining our team, youll be part of a positive and dynamic workplace that values teamwork and dedication. If you're excited about delivering outstanding customer service and wish to grow within a supportive company, we encourage you to apply today and become a part of our inviting and community-oriented team.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Responsibilities
Answer Incoming Calls: Serve as the first point of contact for customers, handling inquiries in a courteous and professional manner.
Customer Assistance: Provide information on services, guide customers through processes, and address any questions or concerns they may have.
Payment Processing: Accurately handle cash and credit card transactions, ensuring all payments are correctly processed and recorded.
Record Keeping: Maintain comprehensive and organized records of all transactions and communications.
Collaboration: Work closely with other team members to ensure seamless customer service and efficient operations.
Problem Solving: Assist in resolving customer complaints or issues promptly to ensure satisfaction.
Requirements
Education: High school diploma or equivalent required.
Experience: Previous experience in a customer service or cashier role is preferred.
Communication Skills: Excellent verbal and interpersonal communication skills.
Computer Skills: Proficiency in basic computer and phone operation systems.
Organization: Strong organizational skills and attention to detail.
Customer Service: Ability to provide a friendly and professional customer experience.
Flexibility: Willingness to work in shifts, including evenings and weekends, as required.
Problem Solving: Ability to handle customer inquiries and complaints in a patient and effective manner.
Team Player: Collaborative with a positive attitude towards teamwork.
