What are the responsibilities and job description for the Phone Operator / Cashier position at Mark Porter Auto Group?
Job Description
Job Description
Join Mark Porter Auto Group, a respected name in the automotive industry, as we seek a dedicated Phone Operator / Cashier for our Ashland, Kentucky location. We pride ourselves on fostering a welcoming and customer-centric environment where every team member plays a crucial role in delivering exceptional service. This is a fantastic opportunity for an enthusiastic individual who enjoys engaging with customers and providing top-notch service. As part of our team, you will be the first point of contact for our valued clients, ensuring their inquiries are handled efficiently and with a positive attitude. Furthermore, you will manage cash transactions, maintaining accuracy and integrity in all financial dealings. We believe in supporting our employees with a collaborative work culture, where your contributions are recognized and valued. If you are looking for a role where you can grow with a company that prioritizes customer satisfaction, we'd love to hear from you!
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan
Responsibilities
Respond to incoming phone calls and direct them to the appropriate department with a friendly and professional demeanor.
Process customer payments accurately and efficiently, ensuring a smooth transaction experience.
Provide customers and visitors with information about various services offered by Mark Porter Auto Group.
Maintain accurate records and perform data entry tasks related to customer inquiries and transactions.
Assist in maintaining a clean and organized front desk area, ensuring a welcoming environment.
Collaborate with other team members to enhance the overall customer experience.
Requirements
Experience : Prior experience in customer service or as a cashier is a plus.
Communication Skills : Strong verbal communication skills, with the ability to engage customers in a friendly and efficient manner.
Customer Focused : A strong desire to provide exceptional service and ensure customer satisfaction.
Attention to Detail : Ability to accurately handle cash transactions and maintain records.
Problem Solving : Capable of addressing customer inquiries and resolving issues efficiently.
Multitasking : Ability to manage multiple tasks effectively in a fast-paced environment.
Team Player : Works well in a collaborative environment, contributing to team success.
Flexibility : Available to work flexible hours, including weekends as needed.
