What are the responsibilities and job description for the Service BDC Representative position at Mark Porter Auto Group?
Job Description
Join the dynamic team at Mark Porter Auto Group as a Service BDC Representative, where your positive attitude and excellent customer service skills will drive success. Located in Ashland, Kentucky, our dealership values an inviting atmosphere where every interaction matters. You will be the crucial bridge between our clients and our service department, ensuring seamless communication and exceptional service. This on-site position offers the opportunity to become part of a forward-thinking organization that values dedication, professionalism, and growth. If you are eager to provide outstanding service, thrive in a fast-paced environment, and want to be a key contributor to customer satisfaction, we invite you to apply. At Mark Porter Auto Group, we believe in creating memorable experiences that keep our clients returning for all their automotive needs.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Responsibilities
Phone Correspondence: Professionally handle incoming service inquiries and outbound follow-up calls to engage potential customers.
Appointment Scheduling: Coordinate service appointments efficiently to maximize the productivity of our service technicians.
Customer Interaction: Maintain a positive and engaging rapport with clients to ensure a memorable customer service experience.
Data Management: Accurately document client interactions and service requests in our CRM system.
Team Coordination: Collaborate with the service team to ensure timely and effective service delivery to our customers.
Requirements
Experience: Previous experience in a customer service role within the automotive industry is preferred.
Technical Skills: Proficient in using standard office software and communication tools.
Communication: Strong verbal and written communication skills with an ability to engage clients positively.
Problem-Solving: Ability to effectively address customer queries and find solutions swiftly.
Organization: Excellent organizational skills to manage multiple inquiries and follow-ups efficiently.
Team Player: Ability to work collaboratively within a team environment.
Flexibility: Willingness to adapt to a variety of customer interactions and responsibilities.
