What are the responsibilities and job description for the Call Center Agent position at Mark Rink?
Department: Mark Rink
Location: New York, NY
Compensation: $17.00 - $22.00 / hour
Job Title: Call Center Agent
Location: New York, NY
Job Type: Full-time
Job Summary:
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a pivotal part of our customer service department, you will be responsible for managing incoming calls, addressing customer inquiries, and providing effective solutions to their issues. This role is vital for ensuring customer satisfaction and fostering a positive brand image.
Key Responsibilities
- Handle incoming customer calls and respond to inquiries in a professional manner.
- Provide accurate information regarding products and services offered.
- Resolve customer issues efficiently by utilizing problem-solving techniques.
- Document conversations and ensure customer records are updated in the system.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Collaborate with team members to meet performance metrics and improve service quality.
- High school diploma or equivalent; additional education in communication or customer service is a plus.
- Proven experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong active listening abilities to understand customer needs effectively.
- Proficient in using computers and navigating various software applications.
- Ability to handle stressful situations and remain calm under pressure.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
Salary : $17 - $22
