What are the responsibilities and job description for the Call Center Agent position at Marketing Consultancy Lab?
Job Title: Call Center Agent
Location: New York, NY
Job Type: Full-Time
Job Summary:
We are seeking a motivated and proactive Call Center Agent to join our team and contribute to our commitment to providing exceptional customer service. As a Call Center Agent, you will be the first point of contact for our customers, handling various inquiries, addressing concerns, and providing solutions in a professional manner.
Key Responsibilities:
- Answer incoming calls from customers with professionalism and friendliness.
- Provide information on products and services in a clear and concise manner.
- Resolve customer issues, concerns, and complaints effectively.
- Document customer interactions and transactions accurately in the system.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Assist customers with account inquiries and updates as needed.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle high call volumes and maintain composure under pressure.
- Familiarity with customer service software and tools is a plus.
