What are the responsibilities and job description for the Communications Agent position at Mark Rink?
Job Description
Job Description
Description
Job Title : Communications Agent
Location : Detroit, MI
Department : Communications
Reports to : Communications Manager
Job Summary :
We are seeking a highly motivated and skilled Communications Agent to join our team. This individual will be responsible for handling internal and external communications, ensuring effective interaction with clients, customers, and stakeholders. The ideal candidate should be adept at managing communication channels, resolving inquiries, and promoting a positive company image.
Key Responsibilities
- Act as a liaison between the company and its clients, customers, and stakeholders.
- Answer and respond to incoming communications through phone, email, chat, or social media.
- Maintain and update customer databases with relevant communication logs.
- Ensure all messaging aligns with the company’s tone, voice, and branding.
- Collaborate with marketing, sales, and customer service teams to develop communication strategies.
- Promote positive relationships with clients and foster long-term loyalty.
- Address any urgent issues or escalation cases efficiently.
Skills, Knowledge and Expertise
Benefits
