Customer Service Agent | Team Communications Coordinator

Customer Service Agent (internally known as a "Team Communications Coordinator"), is responsible for maintaining the company’s brand image and delivering exceptional customer service. This entails answering inbound customer correspondence (emails, texts, and calls), proactively coordinating customer correspondence (emails, text blasts, and outbound calls), and serving as a middleman in the flow of communication between the group leader and Team Placement Coordinator(s). They work primarily on an independent basis, but may – at times – be expected to collaborate with others internally. Whenever every effort has been exhausted, the Team Communications Coordinator may escalate concerns to the management team for resolution.

General Duties/Responsibilities:

• Maintain the highest level of communication standards for all assigned events,
• Serve as the main point of contact for Group Leaders associated with all assigned events,
• Complete daily follow-ups utilizing internal CRM software,
• Handle emergency correspondence and relay pertinent information to Placement Coordinator(s) and/or department managers for resolution,
• Proactively engage internal customers and subject matter experts to effectively manage internal and external customer expectations,
• Routinely engage client contacts, to provide proactive service and actively assess client status, concerns, and expectations,
• Complete all daily assignments in compliance with department standards,
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to other relevant health and safety procedures, and
• Perform all daily duties as assigned by Supervisor(s).

Required Skills/Abilities:

• Basic understanding of clerical and administrative procedures.
• Excellent written and verbal communication skills.
• Active listening and interpersonal skills.
• Basic computer skills and ability to adapt to new software.
• Familiarity with customer service expectations.

Education and Experience:

• High school diploma or equivalent required.
• Associate’s degree or higher in a related field preferred.
• 1-2 related years of hospitality, sports management, customer service, or administrative office experience preferred.
• Related job titles may include, but are not limited to: customer service representative, call center agent, front desk agent, receptionist, booking specialist, travel agent, etc.
• Preferred educational background includes, but is not limited to: communications, business administration, hospitality, and/or sports management.

About Traveling Teams Inc.:

Over 20 years ago, Traveling Teams Inc. was founded on the simple concept of service. We decided from the beginning that we only serve youth sports and, now, we are the leading youth sports housing provider in over 800 markets throughout North America and some parts of Canada. We have forged lasting relationships with all major national hotel brands, CVBs, event holders, and sports commissions. Through these relationships, we have proven successful in managing the volume and prestige of any event. As the Company evolves, we will continue to invest in state-of-the-art technology and always keep remarkable service at the forefront of our vision and model.t