What are the responsibilities and job description for the Customer Service Representative position at Mark Rink?
Job Description
Job Description
Description
Job Title : Customer Service Representative
Location : Detroit, MI
Job Type : Full-Time
Job Summary :
We are seeking a friendly and dedicated Customer Service Representative to join our team. As a key point of contact between the company and our customers, you will play a crucial role in ensuring customer satisfaction and resolving any issues efficiently. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional service.
Key Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, or chat.
- Assist customers with product or service-related issues, providing timely solutions and troubleshooting.
- Process orders, returns, and exchanges, ensuring accuracy and compliance with company policies.
- Document customer interactions, ensuring all details are captured in the company’s CRM system.
- Provide product information, answer questions, and guide customers in making informed decisions.
- Resolve complaints, concerns, or disputes with a professional and empathetic approach.
- Collaborate with internal teams (e.g., sales, technical support) to resolve complex customer issues.
- Maintain a high level of knowledge about company products, services, and policies.
Skills, Knowledge and Expertise
Benefits
