What are the responsibilities and job description for the Front Desk Representative position at Mark Rink?
Job Description
Job Description
Description
Position Overview
We are seeking a friendly, organized, and professional Front Desk Representative to be the face of our organization. This role is vital to ensuring a positive first impression for visitors, clients, and staff. As the first point of contact, the Front Desk Representative will handle a variety of administrative and customer service tasks to ensure smooth daily operations.
Key Responsibilities
- Customer Service : Greet and welcome guests in a warm and professional manner, ensuring they feel valued and attended to.
- Phone Management : Answer and direct incoming calls to the appropriate departments or individuals.
- Appointment Coordination : Schedule, confirm, and manage appointments as needed.
- Administrative Duties : Handle incoming and outgoing mail, maintain office supplies, and ensure the front desk area is tidy and presentable.
- Information Dissemination : Provide accurate information regarding company services, policies, or general inquiries.
- Problem-Solving : Address and resolve guest or client issues promptly, escalating to management when necessary.
Skills, Knowledge and Expertise
Benefits
