Receptionist/Support Staff - Hannibal

Mark Twain Behavioral Health (MTBH) is a private not-for-profit Certified Community Behavioral Health Organization serving Northeast Missouri since 1975 with a wide variety of services.  We strive to treat the whole person by promoting wellness as individuals work toward their personal goals of achieving a satisfying, productive and healthy lifestyle.

Mark Twain Behavioral Health is seeking a full-time RECEPTIONIST/SUPPORT STAFF for our HANNIBAL FORREST DRIVE location.  This full-time salaried position offers competitive pay and full benefits. Consider joining our MTBH Team!  We offer a supportive culture of appreciation and a strong emphasis on the health and wellbeing of our team.

Role Responsibilities

• Welcome clients, vendors and guests to our office
• Welcome on-site clients to the office, determine nature of business and announce client to appropriate personnel
• Answer incoming telephone calls, determine purpose of call and forward to appropriate personnel
• Retrieve voice mail and forward to appropriate personnel
• Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable
• Receive payment for services
• Contact clients to schedule appointment times
• Record time and date of appointment in the electronic system
• Record changes when appointments have been canceled or failed
• Process incoming and outgoing requests for client-protected health information
• Assist new clients with opening paperwork and assist existing clients with annual updates
• Other job duties as assigned

Adherence to the MTBH Ethical Code of Conduct and all policies is required.

Qualifications

• High School Diploma or General Educational Development (GED)
• Ability to greet and direct people in-person and via telehphone
• Excellent customer service, interpersonal and communication skills 
• Keyboarding and computer skills and ability to multi-task
  
• Ability to remain focused in a fast-paced office environment
• Capability to deal with consumers politely and efficiently

Mark Twain Behavioral Health is an equal opportunity employer and does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status or any other characteristic protected by law in any of its services, activities, or operations.