Customer Service Representative - State National

What we look for Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace. Markel Style The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below. If you think you have these core attributes we want to hear from you. Job Summary: The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information. Job Responsibilities: Professionally and confidentially respond to incoming calls from borrowers and financial institutions regarding the insurance status of loans Quickly analyze account history and provide accurate information to assist in resolving the customer issue, applying resources to ensure first call resolution Perform insurance verification via outbound phone calls and internet Maintain complete and accurate documentation of all customer interactions in a proprietary system Meet individual and team performance standards Manage multiple priorities and demonstrate strong decision making skills Maintain courtesy and professionalism on all calls in order to provide a positive customer experience Attendance and dependability: The employee will be depended on to report to work at the schedule time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate and thorough manner. Knowledge/Skills/Abilities: Courteous with strong customer service orientation Active listening skills Strong attention to detail Professional verbal and written skills Solve routine problems using existing procedures Effectively follow company guidance and direction Maintain professionalism with all contacts, both internal and external Intermediate computer knowledge and familiarity with navigating the internet Ability to key a minimum of 8,000 alpha-numeric keystrokes per hour Education/Experience: High School Graduate or equivalent required Minimum of one year of customer service experience preferred Prior experience with automobile insurance or collateral protection insurance is a plus This role requires the individual to be on-site all business days (Monday-Friday) Shift: 12:00 pm - 9:00pm. Please note: Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/ governmental requirements and recommendations. Effective 10/1/21 we have implemented a hybrid return to work strategy that allows for three days in the office every week. The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Choose Markel: Innovative hybrid work model * A diversity and inclusion focused employer * Exceptional base salary and bonus structure * Comprehensive benefits which include PTO, medical, dental, vision, 401K and more * Growth opportunities to advance your career* Ongoing coaching and career development * Fast paced, dedication environment *Profitable Fortune 300 company in business since 1930. Must be authorized to work in the U.S., and not require sponsorship now or in the future “Why work for us?” Diversity and inclusion Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people’s differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world. Community involvement Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising. Commitment to open doors Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style—some of our best ideas start from a conversation between a manager and an employee. Entrepreneurial spirit As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel. Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers & Insurance Jobs | Markel Corporation. No other URL should be trusted for job listings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com. Markel Corporation (NYSE – MKL) a fortune 500 company with over 70 offices in 20 countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. In each of our businesses, we seek to deliver innovative products and responsive customer service so that we can be a market leader. Our time horizon is long-term, our approach is disciplined, and our focus is on continuously improving the quality of the customer experience. Find out more by visiting our websites: www.markel.com www.statenational.com USA: Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.