What are the responsibilities and job description for the Client Services and Production Coordinator position at Markell's Furniture & Upholstery?
Position Overview
We are seeking an organized, proactive, and customer-focused Client Services and Production Coordinator to join our team of furniture makers. As the front-facing representative of our small team, you will be responsible for managing customer interactions with interior designers, facilities managers, construction teams, and retail customers. You will also manage project details, and ensure project details are communicated to our production team. This role is key to maintaining our commitment to excellent craftsmanship and exceptional service.
Key Responsibilities
Customer Communication:
- Provide estimates to customers through email, text, phone, and in-person consultations.
- Guide customers through the project initiation process, answering questions and offering help.
Project Management:
- Enter order details into CRM/Project Management software.
- Coordinate project pre-production, ensuring all components are sourced and ready for production.
- Create and manage production lists to ensure the production team has all necessary information and materials.
Operational Oversight:
- Manage company invoices, ensuring accurate billing and timely payments.
- Oversee the delivery calendar, scheduling and confirming deliveries with customers.
- Notify customers when projects are complete and coordinate pick-up or delivery.
Collaboration and Process Improvement:
- Work closely with leadership & the production team to streamline operations and improve workflow.
- Identify opportunities for enhanced customer experiences and operational efficiencies.
Required Skills and Qualifications
- Strong organizational and multitasking abilities.
- Exceptional communication skills (both written and verbal).
- Detail-oriented with a commitment to delivering high-quality customer service.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Interest in furniture and interior design is preferred.
Why Join Our Team?
We make great things every day that last. We bring the vision of professional and amateur designers to life. We have fun doing it.