What are the responsibilities and job description for the Call Center Agent position at Marketing Consultancy Lab?
Job Title: Call Center Agent
Location: New Orleans, LA
Job Type: Full-time
Job Summary:
We are seeking a highly motivated Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, provide exceptional customer service, resolve inquiries, and ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints efficiently while maintaining a positive experience.
- Document and update customer interactions in the system.
- Meet performance targets, including call handling time, customer satisfaction, and sales (if applicable).
- Work collaboratively with other departments to ensure customer needs are met.
- Stay up to date with company products, services, and industry trends.
Requirements & Qualifications:
- High school diploma or equivalent (Bachelor’s degree is a plus).
- Excellent verbal and written communication skills.
- Ability to handle a high volume of calls and multitask effectively.
- Strong problem-solving and conflict-resolution skills.
- Computer literacy and proficiency in CRM software is an advantage.
