What are the responsibilities and job description for the Call Center Agent position at Marketing Consultancy Lab?
Job Title: Call Center Agent
Location: Atlanta, GA
Job Type: Full-time
Job Overview:
We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, playing a vital part in our customer service operations. You will be responsible for providing exceptional service while handling inbound and outbound calls, addressing customer inquiries, and resolving any issues they may have with our products or services. As a Call Center Agent, you will uphold our brand's reputation by ensuring that every customer interaction is handled with professionalism and care.
Key Responsibilities:
- Handle inbound and outbound customer calls in a timely and professional manner.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
- Log and document customer interactions and transactions in our systems accurately.
- Identify opportunities to upsell or cross-sell products and services based on customer needs.
- Maintain up-to-date knowledge of company policies, procedures, and product offerings.
Qualifications & Skills:
- High school diploma or equivalent; additional education in communications or business is a plus.
- Proven experience as a call center agent or similar customer service role preferred.
- Strong verbal communication skills and a clear, friendly speaking voice.
- Excellent listening skills with the ability to understand and resolve customer concerns.
- Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) systems.
- Ability to work effectively in a team environment and share best practices with colleagues.
