What are the responsibilities and job description for the Call Center Customer Service Agent position at Marketing Consultancy Lab?
Job Description
Job Description
Call Center Customer Service Agent
Location : Rochester, NY
Job Type : Full-Time
Reports to : Customer Service Manager
Job Overview
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our team. In this role, you will be the voice of our company, engaging with customers to provide exceptional support and solutions. As a vital part of our customer service department, you will handle a variety of inquiries ranging from product information and troubleshooting to billing questions, ensuring that every customer interaction is positive and productive.
Key Responsibilities
- Handle inbound customer calls promptly and professionally.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints efficiently and effectively, aiming for first-call resolution.
- Document customer interactions meticulously in the CRM system for future reference.
- Follow up with customers as necessary to ensure issues are fully resolved.
- Collaborate with team members to share insights and improve customer service practices.
Qualifications & Skills
