What are the responsibilities and job description for the Customer Service Representative position at Marketing Consultancy Lab?
Job Title: Customer Service Representative
Location: San Antonio, TX
Department: Customer Support
Reports To: Customer Service Manager
Job Summary:
We are seeking a friendly and professional Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This role is crucial for maintaining our commitment to high-quality service and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person.
- Process orders, returns, and exchanges according to company policies.
- Maintain up-to-date knowledge of products, services, and promotions to effectively assist customers.
- Document customer interactions and provide feedback to improve service processes.
- Collaborate with other departments to address customer concerns and follow up on issues.
- Handle customer complaints with empathy, offering solutions and alternatives.
- Ensure accurate and timely order processing and delivery.
- Provide information on product features, benefits, and usage to customers.
- Assist with administrative tasks, such as maintaining customer records.
Skills and Qualifications:
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle high-pressure situations with patience and professionalism.
- Proficiency in using customer service software and tools.
- Strong attention to detail and organizational skills.
- Ability to work both independently and as part of a team.
- Positive attitude and willingness to go the extra mile for customers.
