What are the responsibilities and job description for the Customer Service Representative position at Marketing Consultancy Lab?
Job Title: Customer Service Representative
Location: New York, NY
Job Type: Full-Time
Job Summary
We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will act as the primary point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely manner.
- Resolve customer complaints and escalate complex issues to the appropriate team when necessary.
- Process orders, returns, and exchanges, ensuring customer satisfaction.
- Maintain detailed records of customer interactions, including inquiries, feedback, and resolutions.
- Collaborate with internal departments to address customer concerns and improve service processes.
- Stay informed about company products, promotions, and industry trends to better assist customers.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Proficiency in using customer service software, CRM systems, and basic office applications.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
