What are the responsibilities and job description for the Customer Support Assistant position at Marketing Consultancy Lab?
Job Advertisement
Position: Customer Support Assistant
Company: Marketing Consultancy Lab
Location: Charlotte, NC
Salary: $36,000 - $42,000 per year
About Us
At Marketing Consultancy Lab, we are a forward-thinking agency dedicated to helping businesses unlock their full potential through innovative marketing strategies. Based in Charlotte, NC, we pride ourselves on delivering top-tier consulting services to a wide range of industries. Join our team and become part of a company that values collaboration, growth, and excellence.
Job Description
We are seeking a detail-oriented Customer Support Assistant to provide exceptional service to our clients. In this role, you will be the first point of contact, ensuring inquiries are resolved promptly and maintaining high levels of client satisfaction.
Responsibilities
- Handle incoming customer inquiries via phone and email with professionalism and efficiency.
- Resolve customer issues by providing accurate information and appropriate solutions.
- Maintain detailed and accurate records of client interactions.
- Assist with client onboarding and provide guidance on our services.
- Collaborate with internal teams to ensure customer needs are met effectively.
- Contribute to continuous process improvements by providing feedback.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and basic CRM tools.
- Prior experience in customer support or administrative roles is a plus.
Benefits
- Competitive salary: $36,000 - $42,000 per year.
- Opportunities for professional growth and career advancement.
- Supportive and inclusive team environment.
- Comprehensive training to ensure your success in the role.
- Paid time off and additional company perks.
Job Type: Full-Time, Onsite
Join the Marketing Consultancy Lab family and help us create outstanding experiences for our clients. Apply today to grow with us in an environment that values your contributions and supports your professional development!
Salary : $36,000 - $42,000
