What are the responsibilities and job description for the Customer Support Assistant position at Marketing Consultancy Lab?
Job Title: Customer Support Assistant
Location: Rochester, NY
Job Type: Full-Time
Job Summary:
We are seeking a dedicated and customer-focused Customer Support Assistant to join our team. The ideal candidate will provide exceptional customer service, resolve inquiries, and ensure a positive customer experience. You will act as the first point of contact for customers, addressing concerns, processing orders, and providing product/service information.
Key Responsibilities:
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Provide accurate, valid, and complete information about products and services.
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Resolve customer complaints efficiently and professionally.
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Maintain a positive, empathetic, and professional attitude toward customers.
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Document and update customer interactions and transactions.
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Collaborate with other departments to resolve customer issues effectively.
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Identify and escalate complex issues to the appropriate team or supervisor.
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Stay updated on company products, policies, and industry trends.
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Gather customer feedback and suggest improvements to enhance customer satisfaction.
Qualifications and Skills:
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High school diploma or equivalent.
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Excellent communication and interpersonal skills.
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Strong problem-solving and conflict-resolution abilities.
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Proficiency in Microsoft Office, CRM software, and customer service tools.
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Ability to multitask, prioritize, and manage time effectively.
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Strong attention to detail and a commitment to delivering quality service.
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Ability to work independently and as part of a team.
