What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Marketing Consultancy Lab?
Job Title: Entry Level Customer Service Assistant
Location: New Orleans, LA
Job Type: Full-time
Job Summary:
We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional service while addressing their inquiries and resolving any issues they may encounter.
Key Responsibilities:
- Assist customers with inquiries through phone, email, and chat channels.
- Provide timely and accurate information regarding products and services.
- Resolve customer complaints and issues in a friendly and efficient manner.
- Document customer interactions and maintain accurate records in the system.
- Collaborate with other team members to enhance customer service processes.
Requirements & Qualifications:
- High school diploma or equivalent; college degree is a plus.
- Strong communication skills, both verbal and written.
- Ability to empathize with customers and understand their needs.
- Basic computer skills and proficiency in Microsoft Office Suite.
- Team player with a positive attitude and willingness to learn.
- Excellent organizational skills and attention to detail.
