What are the responsibilities and job description for the Front Desk Representative position at Marketing Consultancy Lab?
Job Title: Front Desk Representative
Location: New Orleans, LA
Job Type: Full-time
Job Summary:
We are seeking a friendly, professional, and customer service-oriented Front Desk Representative to be the first point of contact for our company. The ideal candidate will handle all receptionist duties, manage front-desk operations, and ensure a welcoming environment for clients, guests, and employees.
Key Responsibilities:
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Answer and direct phone calls in a polite and professional manner.
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Provide accurate information to customers and address inquiries.
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Schedule appointments and maintain an organized calendar.
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Handle incoming and outgoing correspondence, including emails and packages.
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Maintain a tidy and organized front desk area.
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Assist with administrative tasks, such as data entry and record-keeping.
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Collaborate with other departments to ensure smooth daily operations.
Qualifications & Skills:
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High school diploma or equivalent; additional education in business administration is a plus.
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Excellent verbal and written communication skills.
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Strong organizational and multitasking abilities.
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
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Customer service-oriented mindset with a professional demeanor.
