What are the responsibilities and job description for the Express Service Advisor position at Markley Buick GMC?
Markley Motors Auto Group is a family-owned dealership, made up of both Markley Buick GMC and Markley Honda. We're in our fourth generation of ownership and have been in business since 1936. Our dealerships are deeply embedded in the northern Colorado community, and we make a point to give back to local organizations.
Markley Motors is invested in the growth of our employees, and are looking for hardworking, professional individuals to join our established team. If that sounds like you, we'd love to meet you!
What We Offer
- Health insurance plans
- 401K plan / Employer match
- Paid vacation
- Employee discounts on vehicle purchases and repairs
- Paid training
- Community involvement
- Growth opportunities
Responsibilities
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Oversee Express service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
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Ensure the daily inventory of technicians' time is consistently sold to service customers.
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Distribute work between technicians efficiently.
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Answer technical questions about vehicle problems, warranties, services, and repairs.
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Maintain Customer Happiness scores at or above company standards.
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Assist in diagnosing vehicle problems; order parts and tools as necessary.
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Reinforces company policies and adheres to company standards.
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Encourages compliance with applicable laws and regulations.
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Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
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Organized and friendly personality
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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