Ecommerce Customer Care Intern

Description

Job Summary

The Ecommerce Customer Care Intern will report directly to the Director, Customer Service and is responsible for assisting consumers by fielding all inbound communications (email/phone/chat), providing product and service information, as well as resolving customer issues by performing duties outlined below.

The Ecommerce Customer Care Intern must possess excellent communication, organizational, multi-tasking, and problem-solving skills. This person must have an aptitude to function within deadlines while working both independently and within a team.

Essential Tasks, Duties, & Responsibilities

• Answer all incoming calls and address all consumers’ needs and concerns
• Take orders, track packages, and process replacement orders for consumers
• Respond to customer inquiries regarding orders, billing, and technical problem notifications
• Respond to emails, letters, and chat inquiries
• Check and return all voicemail messages
• Document all order updates in call center ordering systems
• Process returns and product complaints
• Issue credits and adjustments to consumer orders
• Special projects as requested by management
• Assist consumers with their questions with the following objectives:
  • Increase brand awareness
  • Educate consumers
  • Motivate consumers to purchase online
  • Increase consumer satisfaction
• Perform other assigned projects and functions as directed by management

Qualifications

Minimum Qualifications

Education & Experience

• High school diploma or GED, or equivalent combination of education and experience
• Minimum of 6 months of customer service/call center experience

Knowledge, Skills, & Abilities

• Experience writing simple correspondence such as emails, letters, and chat, in a concise and professional manner
• Type quickly and accurately (10-key required)
• Ability to quickly learn extensive product lines
• Pleasant and professional phone manner
• Must be a team player that can work independently and effectively
• Excellent verbal and written communication, organizational, multi-tasking, attention to detail, and problem-solving skills
• Proficiency with Outlook, Excel, and Word is required
• Experience with CRM or CMS is a plus
• Motivated, self-starter, organized, and effective communicator

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Markwins Beauty Brands is an Equal Opportunity Employer

Markwins Beauty Brands does not discriminate in practices or employment opportunities based on an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations.

Salary : $17