Ecommerce Customer Care Intern

Job Summary

The Ecommerce Customer Care Intern will report directly to the Director, Customer Service and is responsible for assisting consumers by fielding all inbound communications (email/phone/chat), providing product and service information, as well as resolving customer issues by performing duties outlined below.

The Ecommerce Customer Care Intern must possess excellent communication, organizational, multi-tasking, and problem-solving skills. This person must have an aptitude to function within deadlines while working both independently and within a team.

Essential Tasks, Duties, & Responsibilities

• Answer all incoming calls and address all consumers’ needs and concerns
• Take orders, track packages, and process replacement orders for consumers
• Respond to customer inquiries regarding orders, billing, and technical problem notifications
• Respond to emails, letters, and chat inquiries
• Check and return all voicemail messages
• Document all order updates in call center ordering systems
• Process returns and product complaints
• Issue credits and adjustments to consumer orders
• Special projects as requested by management
• Assist consumers with their questions with the following objectives:
  • Increase brand awareness
  • Educate consumers
  • Motivate consumers to purchase online
  • Increase consumer satisfaction
• Perform other assigned projects and functions as directed by management