What are the responsibilities and job description for the National Accounts Representative position at Marmic Fire & Safety Co?
Job Title: National Accounts Representative
Position Summary:
The National Accounts Representative at Marmic Fire & Safety is responsible for managing and overseeing the daily operations related to large customer accounts and national brands. Reporting to the National Accounts Manager, this role involves leading communication with national accounts, addressing and resolving customer issues, and coordinating with Marmic branches to ensure smooth service delivery and accurate billing.
Core Responsibilities:
-
Customer Communication & Service:
- Serve as the primary point of contact for National Accounts, facilitating effective communication and managing information requests.
- Address and resolve customer complaints promptly and professionally.
- Develop and maintain strong relationships with customers and Branch Managers to ensure high levels of customer satisfaction.
-
Coordination & Dispatch:
- Coordinate with Marmic branches to manage work orders, dispatches, and follow-ups with National Account holders.
- Research and resolve any payment discrepancies, collaborating with both National Account holders and branches to ensure timely resolution.
-
Operational Oversight:
- Ensure all daily operations related to National Accounts are executed efficiently and accurately.
- Support the National Accounts Manager in various operational tasks and contribute to process improvements as needed.
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Minimum Qualifications:
- High School Diploma or equivalent required
- Must be a self-learner with the ability to adapt quickly.
- Strong work ethic with the ability to work independently and thrive in a fast-paced, high-volume environment.
- Highly organized, detail-oriented, and self-motivated with a professional and reliable demeanor.
- Proficient in Excel, Google Sheets, Microsoft Word, and Google Docs.
- Excellent problem-solving skills and the ability to communicate effectively both verbally and in writing.
- Ability to develop and maintain strong working relationships with customers and Branch Managers.
- Capable of working under pressure in high-stress situations, with excellent negotiation skills and a results-driven approach.
Preferred Qualifications:
- Fluent in English, with proficiency in Spanish preferred.
- Undergraduate degree in Business Management, Accounting, or a related field preferred.
- Ability to pass pre-employment background and substance abuse screenings upon hire and throughout employment.
Benefits & Perks:
Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for full-time employees:
- Weekly paychecks.
- 401K plan with up to a 4% company match.
- Medical, Dental and Vision Insurance effective the first of the month following your start date.
- Tele-health services if healthcare coverage is elected.
- Accrual of up to 13 days of Paid Time Off (PTO) in your first year.
- 7 Paid Holidays.
- Uniform and boot allowance.
- All necessary tools and equipment to perform your job.
Equal Opportunity Employer:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Who We Are:
Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter.
After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, really, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies in the country.
Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.
