Account Representative/Call Center

We are seeking Account Representative's for our call center department!  

Who we are:
Named one of the Best Places to Work in San Diego, highlighting our culture, great benefits, opportunities for growth, and commitment to our employees. We offer our employees a career and not just another job. We pride ourselves on long-term employee retention, which is proven by the large percentage of our team who have been with us for over a decade. In addition, you will be joining an inclusive and diverse company culture that puts their employees first and shows them the recognition they deserve. There is no better feeling than being appreciated, which is why we have implemented many different ways to say “Thank you!” to our team in addition to our competitive starting pay and benefit package.
What we do:
Finance company offering alternative consumer financing options, loan servicing, and debt recovery solutions. 
Who we’re looking for:
We’re looking for highly-motivated employees who are willing to take on new challenges that will lead them to greater opportunities. Upward mobility is a core asset, and we look for every occasion to promote internally. If you’re interested in a long-term career opportunity with a successful, close-knit company, we encourage you to apply!
What you’ll do:
As an Account Representative, you will help consumers take control of their financial future by utilizing excellent customer service and negotiating skills.
Professionally maintain performance expectations amongst numerous client portfolios through effective communication and creative problem-solving skills. This is accomplished by making and receiving as many quality phone calls on as many accounts as possible in order to quickly establish contact with consumers in order to collect up to date payments, educating and assisting consumers regarding their accounts, and providing excellent customer service.

• This position requires organization skills and the ability to multi-task. Representatives will navigate consumer’s accounts via computer, while simultaneously speaking to them on phone.
• Professional communication skills are necessary to thrive in the position, with both consumers, as well as peers and management
• Inquisitiveness and awareness are required to gather relevant information and effectively identify and solve problems.
• Candidate must be adept with phone and computer systems; possessing strong typing skills to quickly and accurately to look up or record account information.
• Candidate must be comfortable and effective at over the phone conversation, in a fast-paced call center environment.

Essential Responsibilities:

• Working in a fast-paced call center, assist consumers with account level questions and adjustments
• Negotiate and process payment on accounts in various stages of delinquency
• Understand and adhere to Company and Client policies and procedures
• Other duties as assigned

Education and/or Experience.

• High school diploma or equivalent.
• Customer Service experience or Call Center experience (preferred, not required).

Qualifications and skills:

• Reliability and the desire to learn
• Excellent communication, active listening and problem-solving skills
• Ability to provide excellent customer service
• Comfortable with fast-paced environments
• Basic math and typing skills
• Proficient computer skills with the ability to learn new software
• Strong time management skills and ability to multitask
• Effectively identify and solve problems
• Basic credit and/or collection knowledge a plus

Compensation: $19.50 – 20.50 per hour depending on experience 
Work Schedule:

• Monday to Friday, 7:30 AM – 4:30 PM
• 1-hour lunch break
• Location: Oceanside
• Start Date: January 13, 2025

Excellent Perks & Benefits Offered: onsite gym, growth and promotion, company and department events/lunches, year-end bonuses, competitive benefit package, 401K matching, profit sharing, discounted tickets to events/amusement parks, and much more!