What are the responsibilities and job description for the HELP DESK TECHNICIAN position at Marquis Companies?
Overview : Help Dest Technician
When you are in the business of health care, you're in the business of people. At Marquis Companies we want every customer experience to be distinctly personal. The challenge is complex. When people contact us for help, their focus is on getting the best care possible. We extend this philosophy to Information Technology services. Our mission is to deliver the best customer experience to our employees and partners surrounding the Information Technology services within our organization.
We are looking for a candidate who would describe themselves in the following ways :
- Excellent listening and questioning skills, combined with the ability to interact confidently with customers to establish what the problem is and explain the solution.
- Strives to provide excellent customer service.
- Organized. Capable of managing dissimilar requests with equally high importance.
- Relationship focused. Understands that challenges are easier to solve when the parties involved have an established, positive relationship.
- Engaging. The ability to work well in a team and inquire on the interests of coworkers and customers.
- Understands how to leverage external resources to solve business challenges and resolve issues expeditiously.
- Detail oriented.
- An excellent problem solver with strong analytical skills.
- Technically adept. Capable of providing front-line support for the users of technology services.
Qualifications :
EEO Statement : Be here. Be you.
For more than 30 years, Marquis Companies and Consonus Healthcare have been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. Weve continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy.
Were committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis and Consonus. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives.
That means you being you without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. Its the foundation of who we are and the evolution of our collective future.
