Technical Support Assistant (Electronic Oven Components)

Job Summary
Marra Forni specializes in the manufacturing of brick pizza ovens is eagerly seeking a Technical Support Assistant to work with our current Technical Support Manager in addressing the needs of our customers in Beltsville, MD. The Technical Support Assistant will support the technical support and service operations and functions in the organization.

Responsibilities

• Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
• Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.
• Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
• Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.
• Facilitates and oversees the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users.
• Analyzes software and hardware needs for the organization.
• Oversees and facilitates the installation and maintenance of IT systems, hardware, and software.
• Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.
• Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organization’s systems and operations.
• Coordinates and schedules large-scale software and hardware installations.
• Ensures IS-related projects and tasks are completed within specifications, on time, and within budget.
• Performs other duties as assigned.

Skills

• Bachelor’s degree in Computer Science or related field required.
• At least five years of related experience with at least one year in a supervisory role preferred.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough understanding of technology, software, and hardware.
• Proficient with Microsoft Office Suite or related software

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: No more than 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• tech support: 1 year (Required)

Ability to Commute:

• Elkridge, MD 21075 (Required)

Ability to Relocate:

• Elkridge, MD 21075: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $28