What are the responsibilities and job description for the Front Desk Supervisor position at Marriott Birmingham?
Front Office Supervisors lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests. Supervisors ensure that guests experience a great stay.
The Front Desk Supervisor will:
Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly.
Greet guests immediately with a friendly and sincere welcome.
Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
Make appropriate selection of rooms based on guest needs. Confirm the room number and rate.
Handle cash, make change and balance an assigned house bank.
Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Basic mathematical skills required.
Ability to access and accurately input information using a moderately complex computer system.
Requires ability to stand, walk and continuously perform behind the front desk for extended periods of time.
Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
QUALIFICATION STANDARDS:
Experience: No prior experience required. Two years combined prior front desk and supervisory experience preferred.
Grooming: All employees must maintain a neat, clean and well-groomed appearance.
Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, should be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $16 - $18
