What are the responsibilities and job description for the Front Desk Supervisor position at SEES GROUP?
Job Details
Description
The Front Desk Supervisor supports team goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge.
POSITION SUMMARY
Responsible for registering patients, monitoring referrals, collecting co-pays and scheduling appointments. Responsible for supervising front office staff.
ESSENTIAL FUNCTIONS include the following:
• Registers patients by gathering, verifying and entering in demographic and insurance information.
• Obtains signed registration sheets, permissions to file claims, releases, etc.
• Reviews schedules for referrals needed, obtains those that the office takes responsibility for and works with patients to obtain others.
• Collects co-payments and personal payments.
• Prepares day sheet and balances cash drawer each day.
• Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
• Verifies upcoming appointments.
• Handles telephone receptionist responsibilities as needed.
• Maintains personal reference book on insurance companies and coverages.
• Assists other patient service staff as needed.
• Greets patients promptly and professionally.
• Properly triages patients and visitors.
• Responds easily to routine requests for information.
• Maintains patient confidentiality at all times and communicates with the Compliance Officer regarding procedural changes and concerns.
• Participates in professional development efforts to remain current on insurance coverages and regulation matters.
• Cooperates and communicates with all staff members and physicians about patient matters.
• Issues proper receipts and maintains balanced drawer.
• Verifies insurance
• Answers telephones and operates various office machines
• Completes all required compliance training.
• Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
SUPERVISORY RESPONSIBILITIES
• Overseeing front desk operations to ensure employees are performing all necessary duties and maintaining productive and efficient work environment.
• Coordinates business office employee schedules daily to ensure that assigned areas are staffed.
• Responsible for the accurate and timely completion of chart preparation, data entry, the insurance verification process, and pre-certification as required by insurance plans, and collections.
• Responsible for the proper completion of duties for staff in designated areas.
• Reconciles daily front office collections.
• Works with the manager and/or Clinic Manager to ensure daily schedule is streamlined.
• Maintains blocked schedule list as facility process requires.
• Responsible for opening or closing procedures of facility based on hours worked.
• Maintains a log for the Center front desk petty cash fund.
• Serves as back up for business office positions when needed.
• Assists other employees when time allows and completes other duties as assigned.
• Performs routine clerical and administrative functions, including answering incoming phone calls.
• Other duties as assigned based on business operational needs.
• Behavioral Specific Expectations:
o Supports and adheres to all company and Center policies and procedures.
o Supports and adheres to HCA Code of Conduct, related Ethics and Compliance policies, and HIPAA requirements.
o Supports and adheres to personnel policies and programs which specify privileges and responsibilities of employment, including compliance with an adverse incident reporting system, quality improvement program, patient safety initiatives, and risk management program.
o Displays willingness to speak up about safety issues or change practices to enhance safety; asks for help when needed; enhances teamwork; follows the safety literature/policies
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally or informally, either verbally or in writing.
KNOWLEDGE, SKILLS, & ABILITIES
• Position requires accuracy, thoroughness, and an understanding of insurance, copy and referral procedures.
• Work is fast paced and multi-tasked.
• Requires ability to work as a team member.
• Skill in operating computer, word processing software, fax machines and copier machines.
• Must be able to communicate via the telephone
• Must be able to view and type computer data
• Must have manual dexterity to file.
EDUCATION AND/OR EXPERIENCE
• High school diploma or GED
• Alphabetization and spelling skills
• Three years of work experience, some of which is preferably in a medical office setting.
Qualifications
