IT / AV Technician

General Job Description

The Property Technical Specialist is responsible for managing and executing all audio- visual (AV) needs for events and meetings hosted at the hotel. In addition, this role provides IT support for hotel operations, including troubleshooting front desk systems, Micros (point-of-sale), and other property technology. This position ensures a seamless technological experience for both guests and staff.

Key Responsibilities

Audio-Visual (AV) Support:

• Set up, operate and troubleshoot AV equipment, including projectors, microphones, speakers and lightning systems for events and meetings.
• Coordinate with event organizers to ensure AV requirements are met.
• Maintain and manage AV inventory and equipment, ensuring proper storage, cleaning and repairs.
• Provide on-site technical support during events to address any issues promptly.
• Creativity, attention to detail, and flexibility.
• Testing the equipment to ensure everything is connected correctly.

IT Support:

• Provide first-line support for hotel staff regarding UT systems, including front desk software and Micros POS systems.
• Troubleshoot hardware and software issues, escalating complex problems to the appropriate IT team when necessary.
• Assist with network connectivity, printers, and other technology-related needs.
• Conduct regular maintenance and updates on property technology systems to ensure optimal performance.
• Assist Director of Facilities on Marriott IT system updates.
• Program OLT/ONT on Panorama system.
• Conduct system integrity test on OLTs, switches and other network equipment.
• Program Different VLANs
• Troubleshoot Network Outlets, cables, connections.
• Inspect Equipment and recommend updates/upgrades.
• Inspect and test the Hotels WI-FI system to make sure it is in optimal working order.
• Other Assignments as required.

Requirements:

• Proven experience in AV setup and troubleshooting, preferably in a hospitality or events setting.
• Basic understanding of IT systems, including POS software and front desk operations.
• Strong problem-solving skills under the ability to work efficiently under pressure.
• Excellent communication skills to work effectively with guests, vendors and hotel staff.
• Flexibility to work evenings, weekends, and holidays as needed for events.

Preferred Qualifications:

• Certifications in AV technology or IT support are a plus.
• Experience with Micros or similar POS systems.
• Familiarity with hotel operations and guest services.

Physical Requirements:

• Ability to lift and more heavy AV equipment,
• Comfortable working in a fast-paced environment.