Housekeeping Supervisor

At Chicago Marriott Northwest, our people come first. We are dedicated to creating a supportive and inclusive work environment that values diversity, growth, development, and well-being. Our commitment to a People First culture is evident in our approach to employee development, benefits, and building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. You'll also enjoy unique perks such as employee engagement opportunities, onsite events, local discounts, and employee rates on hotel stays. Plus, we're committed to providing ongoing training and development opportunities to help you build the skills and knowledge needed to advance your career.

Whether you're just starting out in the hospitality industry or are a seasoned professional, Chicago Marriott Northwest offers a supportive and collaborative work environment that encourages growth and fosters success properties worldwide. Join our team and experience the benefits of working for a company that truly values its employees and is dedicated to creating exceptional guest experiences.

Our Location

Chicago Marriott Northwest, nestled in the northwest suburbs off I90 Toll Road and Barrington Road, just 30 minutes outside of Chicago. Our hotel is the perfect work-home away from home base for suburban, urban and even farm country dwellers.

Our property boasts newly renovated, rooms and suites, opening soon Bar Louie restaurant, Starbucks, M Club for Elite Marriott Members, a banquet hall with plenty of flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Chicago Marriott Northwest with Blue Ridge Hospitality Group can mean for you!

Our Company Overview

At Chicago Marriott Northwest, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth.

About the Role

Chicago Marriot Northwestis looking for a Housekeeping Supervisor. The role of the Housekeeping Supervisor is to successfully oversee the entire housekeeping operation and team on a daily basis, looking after all public areas and to provide the highest level of care and service to all residents, internal employees / clients and directors in line with the agreed service level and procedures. First and foremost is to always be motivated, highly engaged to provide personalised “world class” customer care and service to all residents, internal employees / clients and directors in line with the agreed service standards and procedures. Ensuring every resident request is completed promptly and decisively, aspiring to make the impossible, possible!

Housekeeping Supervisor Responsibilities:

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Obtains and assigns a list of rooms to be cleaned immediately.
• Makes recommendations to improve service and ensures efficient operations. Liaise with General Manager and Maintenance and notify them of areas/equipment in need of attention.
• Ensures that all resident suites and public areas are serviced and cleaned daily.
• Ensure that staff are coached and trained to perform their duties effectively.
• Ensure that adequate supplies of cleaning materials are available for day staff and night staff.
• Adheres to all VRS policies and procedures.
• Performs other related duties as required.

Housekeeping Supervisor Qualifications:

• Must be skilled at problem-solving, including being able to identify issues and resolve them in a timely manner.
• Must possess strong interpersonal skills.
• Must be able to prioritize and plan work activities to use time efficiently.
• Must be organized, accurate, thorough, and able to monitor work for quality.
• Must have the ability to establish and maintain good interpersonal relations by displaying tact, courtesy and patience with applicants, residents, and staff.
• Preferably able to speak English and Spanish

EDUCATION/TRAINING:

• High school graduation or equivalent.
• WHMIS Certificate.

EXPERIENCE:

• At least 3 years of housekeeping experience.
• 1 year of working in a supervisory/managerial role.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Application Question(s):

• What is the most rooms you've cleaned in a day?

Ability to Commute:

• Hoffman Estates, IL 60192 (Required)

Work Location: In person

Salary : $45,000 - $50,000