What are the responsibilities and job description for the Front Desk Supervisor position at Marriott Hutchinson Island Beach Resort, Golf &...?
Description
The Marriott Hutchinson Island is seeking to add an exemplary Front Desk Leader to our amazing team of front desk associates.
The position requires the professionalism, experience and hospitality of a true leader who LOVES and is passionate about our Guests, our Brand and our Team!
Responsibilities:
Provide the highest quality of service to the guests at all times.
Check guests in and out efficiently, in a friendly and proficient manner.
Handle guest phone inquiries, mail and messages, per established procedures.
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard ( PBX ) in accordance with standards of proper telephone etiquette.
Block rooms and handle special requests.
Monitor room availability and offer FOM, Rooms Director and GM assistance when needed.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Here are some reasons our associates like working for us:
Benefits
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K, tuition assistance, discounted room rates at Concord managed properties as well as Marriott Brand hotels, training & development and career advancement opportunities, cafeteria benefit, free parking and more.
Culture
Why Concord? Our culture is based on our Five Cornerstones : Quality, Integrity, Community, Profitability, and Fun. It’s important to Concord to provide a great work environment for our associates and we strive to hire the BEST associates in our industry. At Concord, you can enjoy a culture where you are valued and our Associate First policy is prioritized. Utilize your hospitality talents with a Company that cares about you and your development.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
