What are the responsibilities and job description for the Customer Service Representative - Spa position at Marriott International, Inc?
About This Role: Are you passionate about delivering exceptional customer service and creating unforgettable experiences for our guests? As a Spa Receptionist Specialist, you will play a vital part in our spa team, ensuring that every interaction with our guests is nothing short of extraordinary. If you're looking for a rewarding career where you can make a real difference, we encourage you to apply!
Key Responsibilities:
- Provide exceptional customer service by responding to guest inquiries, resolving issues promptly, and promoting our spa services to maximize revenue growth
- Maintain up-to-date knowledge of our spa services and amenities, as well as current trends within the industry, to effectively engage with guests and make informed recommendations
- Schedule services for individuals and large groups using our spa/salon reservations software system, and ensure seamless communication with guests to confirm their appointments
- Process guest payments for spa/salon services, manage cash tips, and maintain accurate records of transactions
Requirements:
- High school diploma or equivalent required
- Less than 1-year related work experience preferred
- No supervisory experience necessary
- Licenses/Certifications: None required
What We Offer:
- A competitive hourly rate of $21.22 per hour
- A comprehensive benefits package, including health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and wellness benefits
Salary : $21
